Lucent Technologies MERLIN LEGEND System Manager's Manual page 331

MERLIN LEGEND Communications System Release 5.0
System Manager's Guide 555-650-118
7 Learning More
System Guides Information Finder
Table 7–3. Continued
To learn about. . .
Operators (continued)
Allowing QCC operators to make
voice-announced calls
Changing the trunks assigned to ring at a
QCC
Changing the types of calls assigned to ring
at a QCC
Changing the priority that different types of
calls receive in the QCC queue
Allowing a call that has been waiting too long
in the QCC queue to get higher priority
Specifying whether QCCs are alerted when
there are too many calls waiting for their
attention or callers have waited too long
Specifying when QCCs are alerted that there
are too many calls waiting for their attention
Specifying the backup calling group for
QCCs
Specifying whether calls on hold return to
QCC queue after operator hold timer has
expired twice
Specifying the number of times a call,
directed by a QCC, must ring at an
unanswered extension before it returns to
the QCC queue or message center
Allowing QCCs to finish call direction
automatically
Assigning a QCC to act as a message center
for directed, unanswered calls, group
coverage calls, or DID remote access calls
to unassigned extensions
Check this guide. . .
System Programming , Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming , Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming , Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming , Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming , Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming , Chapter 3
System Programming , Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming , Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming , Chapter 3
System Programming , Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming , Chapter 3
System Programming , Chapter 3
Issue 1
June 1997
Page 7-19
Continued on next page