Lucent Technologies MERLIN LEGEND System Manager's Manual page 199

MERLIN LEGEND Communications System Release 5.0
System Manager's Guide 555-650-118
5 Putting the System to Work
Scenario 2: A Professional Office
Table 5–6. Continued
Staff Member Needs
Office/ If manager is not available, voice
System mail answers. Occasionally forwards
Manager calls to general secretary or works at
another desk.
Fax/modem
Bookkeeping If a bookkeeper is not available,
Department another picks up call.
Members
If none are available, messages are
recorded.
Word If a pool member is not available,
Processing another picks up the call.
Pool
If no one is available, messages are
recorded.
Operator/ Needs backup if call volume through
Receptionist main numbers is too heavy or opera-
tor is not at his/her desk.
Fax machine is for general use.
Figure 5–4
indicate those extensions that are included in the voice messaging system (VMS)
voice mail. If staff members need to remotely access their voice mailboxes to
check for messages, they can do so through the voice mail system, bypassing the
operator.
illustrates the call coverage patterns. The shaded areas in the figure
Feature/Application
Coverage by voice mail system and
Forward/Follow Me features
Fax Attendant stores faxes for
receipt when the fax line is available.
Pickup (Group). Supervisor has
Personalized Ringing pattern.
Coverage to voice messaging
system
Group Pickup
Coverage to voice messaging
system
Coverage for new incoming calls
(that is, calls not already covered) to
voice messaging system
Intuity AUDIX Fax Attendant
application and fax mail
Issue 1
June 1997
Page 5-19