Release 5.0 Enhancements - Lucent Technologies MERLIN LEGEND System Manager's Manual

MERLIN LEGEND Communications System Release 5.0
System Manager's Guide 555-650-118
New Features and Enhancements

Release 5.0 Enhancements

whether adequate incoming phone lines and agents are available to handle
peak-call load.
MERLIN LEGEND Reporter support is provided via a programmable option. The
default is Off, in which case the Release 4.0 SMDR reports are available. If the
option is set to On, the following new reports are provided:
Organization Detail Report
Organization Summary and Trends Report
Selection Detail Report
Account Code Report
Traffic Report
Extension Summary Report
Data Report
Talk and Queue Time Distribution Report
Time of Day Report
ICLID Call Distribution Report
Facility Grade of Service Report
Maintenance Enhancements
Change to Permanent Error Alarm
Beginning with Release 4.2, the most recent permanent error alarm is not shown
on the System Error Log menu screen but is available as an option from that
screen. For details, refer to the Maintenance section of the technician guide,
Installation, Programming, and Maintenance.
Enhanced Extension Information Report
Beginning with Release 4.2, the Extension Information Report includes the
Extension Status (ESS) and supervisory mode of each extension.
Release 5.0 Enhancements
Release 5.0 includes all Release 4.2 functionality, plus the enhancements listed
below.
Computer Telephony Integration (CTI)
Beginning with Release 5.0, a PassageWay® Telephony Services CTI link from
the MERLIN LEGEND Communications System to a LAN server running Novell®
NetWare® software allows Lucent Technologies-certified telephony applications
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Issue 1
June 1997
Page xv