Lucent Technologies MERLIN LEGEND System Manager's Manual page 152

MERLIN LEGEND Communications System Release 5.0
System Manager's Guide 555-650-118
4 Features and Applications
Features
button at an extension is already set properly when there is a change in Night
Service status, the setting remains. (For more information about Night Service,
see ''Night Service with Outward Restriction'' on page 4-44
Groups'' on page
Table 4–9
Table 4–9.
Selective
Coverage
Feature
Coverage Off
Coverage
Inside
Coverage
VMS Off
Depending on the type of call and how the sender's phone is set up, some calls
are not eligible for coverage. Furthermore, there are interactions among the
various forms of coverage. Nevertheless, coverage features are flexible enough to
ensure that a caller does receive attention, and that someone whose calls are
being covered can quickly tailor the system to his or her needs. For more
information about these topics, refer to the Feature Reference .
Direct Voice Mail
When Direct Inward Dial (DID) or Automated Attendant is used, people get calls
directly, bypassing the operator. In these cases, the best call-covering solution is
to send calls directly to voice mail rather than to the operator. The caller then has
the option to leave a message or press
operator, the caller wants to leave a message, the operator can transfer the call
back to the called party's voice mail using the Direct Voice Mail feature. This
feature offers several advantages:
4-50.)
summarizes coverage control options for senders.
Selective Coverage Features
Description
Turns off only Individual
Coverage; if sender is in a
coverage group, Group
Coverage remains in effect.
Prevents/allows coverage of
inside calls. For example, with
Coverage Inside off, only
outside calls are covered.
Prevents or allows voice mail
coverage of outside calls.
With Coverage VMS Off
active (the button is lit), only
inside calls are covered by
voice mail.
Comments
User must have a programmed
Coverage Off button.
User must dial the feature code
or select the feature from the
display of a display telephone.
Cannot be programmed on a
button.
User must have a programmed
Coverage VMS Off button; can
use this in combination with
Coverage Inside to turn all
Individual Coverage off. In
Release 4.1 and later systems,
can be set centrally to
coordinate with Night Service.
for the operator. If, after talking to the
0
Issue 1
June 1997
Page 4-36
and ''Night Service
4