Lucent Technologies MERLIN LEGEND System Manager's Manual page 177

MERLIN LEGEND Communications System Release 5.0
System Manager's Guide 555-650-118
4 Features and Applications
Applications
Table 4–13
LEGEND MAIL services apply to MERLIN MAIL as well.
Table 4–13. Voice Messaging Systems
Service or
Application Description
Automated Answers calls with recorded greeting and
Attendant menu of choices; transfers calls as callers
prompt.
Call Connects callers to called party's mailbox
Answer when extension is busy or unanswered.
Enhances an automated attendant.
Voice Mail Allows outside callers to leave messages.
Allows users to send messages to others,
forward messages with comments, and
return calls.
Broadcast Enables you to send a voice mail message
messages to all system users.
Collected Allows a caller to dial digits (a customer
(prompted) number, for example) for better service
digits when the call is transferred to an agent.
Information Plays a recorded message and then
Option disconnects the caller.
Message Plays a message and then allows caller to
Drop leave a message (no transfer).
Dial by Lets users call other users by dialing the
name called party's last name instead of
number.
Outcalling Automatically calls a user at an outside
number (may be a beeper) to signal a new
message so user can call to retrieve it.
Multilevel Allows recording of multiple-level menus
menus and announcements, including different
ones for day and night.
Immediate Allows call-handling immediately or after a
or delayed set number of rings, so calls can be
answer answered by an operator.
Alternate Allows a user to record a second greeting
Personal in addition to the primary call-answer
Greetings greeting.
describes the services available by product. Note that MERLIN
MERLIN
LEGEND Auto
MAIL Attendant
2 3
1
Continued on next page
Issue 1
June 1997
Page 4-61
AUDIX
Voice
Intuity Power Fax
AUDIX Attendant