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MERLIN LEGEND Communications System Release 6.0
System Manager's Guide 555-660-118
6
Managing the System
Adding Operator Features
Programming Instructions
See the appropriate procedures in System Programming as noted in the task list
above.
Adding Operator Features
Use this procedure to add the following operator features (available in Hybrid/PBX
mode only):
For DLC and QCC: Operator Hold Timer
For DLC only: DLC Operator Automatic Hold
For QCC only:
— Hold Return
— Automatic Hold or Release
— Queue over Threshold
— Elevate Priority
— Calls-in-Queue Alert
— QCC Operator to Receive Call Types
— Call Type Queue Priority Level
— Voice Announce (Release 4.0 and later systems only)
— Message Center Operation
— Automatic or Manual Extended Call Completion
— Return Ring
— Position-Busy Backup
Planning Guidelines
Some of the options cannot be programmed for individual operator positions but,
rather, apply to all operator positions in the system. These are: Operator Hold
Timer, Hold Return, Automatic Hold or Release, Extended Call Completion,
Return Ring, Queue over Threshold, Elevate Priority, and QCC Operator to
Receive Call Types.
Only one Position-Busy Backup can be programmed per system.
Valid Entries
Operator Hold Timer
DLC Operator Automatic Hold
6
6
6
10 to 255 seconds
Disable, Enable
Issue 1
February 1998
Page 6-64
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