Lucent Technologies MERLIN LEGEND System Manager's Manual page 174

MERLIN LEGEND Communications System Release 5.0
System Manager's Guide 555-650-118
4 Features and Applications
Applications
Table 4–12. Continued
Category and Name
Standalone Programming
System Programming
and Maintenance (SPM)
Standalone Call Accounting and Management Applications
Call Accounting System
(CAS) Plus V3
Call Accounting
Terminal (CAT)
MERLIN LEGEND
2
Reporter
Standalone Call Answering and Voice Mail Packages
MERLIN Identifier®
MERLIN MAIL Voice
Messaging System
(VMS)
MERLIN LEGEND MAIL
Voice Messaging
System (VMS)
Lucent Technologies
Attendant®
Key H/PBX BS Description
DOS-based PC software that enables system
programming from a PC instead of an MLX-20L
telephone. See System Programming for a
complete description.
DOS-based. Tracks and sorts phone charges,
offering a wide range of customizable reports.
Also includes messaging features and a special
utility for detecting toll fraud.
Dedicated terminal and printer for tracking and
sorting telephone charges and printing reports.
Provides enhancements over SMDR reporting.
For system managers and calling group
supervisors, allows analysis of facilities usage,
calling group agent performance, and call traffic
patterns.
Identifies callers on four lines and displays
information at phones. Can be integrated with a
database and PC for input and display of
additional information about callers. With all its
options in place, is ideal for direct marketing use.
Requires caller identification service from local
telephone company.
Includes multiple automated attendants for
answering calls, as well as voice mail messaging
for outside and inside callers.
Same features as MERLIN MAIL but is
packaged as an integrated unit with its own
module to provide voice messaging interface
(VMI) ports.
Answers incoming calls and plays a menu of
recorded prompts, then routes calls as prompted
by callers. Can route calls to answering or fax
machines. Does not work with MERLIN MAIL or
AUDIX® Voice Power®.
Issue 1
June 1997
Page 4-58
Continued on next page