Group Calling Overflow And Threshold - AT&T MERLIN LEGEND Release 3.0 Programming Summary Manual

Group Calling Overflow and Threshold

Group Calling Overflow and
Threshold
Use this procedure to designate either another calling group or the QCC
queue (Hybrid/PBX only) to receive calls when the number of calls waiting in
the queue for a calling group is equal to or greater than the programmed
threshold.
Overflow coverage can be provided only by calling groups or the QCC queue
(Hybrid/PBX only), not by individual extensions. Group members can be
notified when the number of calls waiting in the queue reaches the threshold.
A calling group or the QCC queue (Hybrid/PBX only) can provide overflow
coverage for more than one calling group; however, which group's calls go to
an available member in the overflow calling group is unpredictable.
The factory-set extension number for the QCC Listed Directory Number is
800.
Optional Group-Assigned Features 14-13