AT&T MERLIN LEGEND Release 3.0 Programming Summary Manual page 196

QCC Operator to Receive Call Types
4. Programming an operator position to receive DID calls to invalid
destinations does not cause the calls to ring into the QCC queue unless
you program such calls to be sent to a backup extension. See "Invalid
Destination." When no operator is assigned to receive the call types, the
call does not ring into the QCC queue, and the caller hears an error tone.
5. If a trunk assigned to ring into the QCC queue is to be assigned shared
remote access, assign that trunk remote access before performing this
procedure. See "Remote Access Trunk Assignment."
Summary: QCC Operator to Receive Call
Types
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
13-10 Optional Operator Features
System manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
QCC operator receives the following calls:
Dial 0
Unassigned DID
Listed Directory Number
Returning
Not applicable
Yes
No
Operator Queued Call
type
Operator
Dial ext. no.
Enter
Exit
[F3] [F2] [F7]
coverage group no.
[F5] [F5] [F5]
Call Types
Dial coverage group no.
Exit Exit Exit
Select a call type
[F10] Type ext. no.
[F5]
Select a call
Enter
Exit
[F2] Type
[F10] [F5]