Qcc Operator To Receive Call Types - AT&T MERLIN LEGEND Release 3.0 Programming Summary Manual

QCC Operator to Receive Call Types

QCC Operator to Receive Call
Types
Use this procedure to specify which QCC operators receive the following
types of calls:
Dial 0 calls (internal calls to the system operator)
DID calls to invalid destinations (unassigned extension numbers)
Calls to the Listed Directory Number (extension for the QCC queue)
Calls programmed to return to the QCC queue (returning from
directing, camped-on, held calls, and operator parked calls)
Group Coverage calls
Forward/Follow Me calls
The QCC queue can be a receiver for the maximum number of coverage
groups (30).
NOTES:
1. If you want a QCC operator position to operate as a message center
(receiving returning parked and directed calls, Group Coverage calls, and
calls to unassigned DID numbers), program the Message Center option
before you assign the operator to receive call types.
2. This procedure does not include use of the menu options Follow/Frwd or
QCC Ext. These two options are used to assign queue priorities and are
not associated with individual QCC operators. See "Call Type Queue
Priority Level."
3. This procedure does not include programming the operator position to
receive calls on individual lines or trunks. See "QCC Operator to Receive
Calls."
Optional Operator Features 13-9