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5-8
Installation and Maintenance Volume
Call Summary
The Call Summary portion of the System Performance report shows the stages of calls and actions of
callers into the Octel 200/300. The calls include the following:
Callers attempting to reach extensions.
-
People calling into mailboxes.
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Other calls answered (such as calls from other network locations and calls from the DID Interface).
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Information is reported for:
Caller's initial action.
-
Caller's subsequent actions.
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Progress of calls to extensions.
-
The following sections describe the activities reported in each of these categories. Also included are the
traffic peg(s) used as the source for each field.
Caller's Initial Action
This section displays callers' initial action upon reaching the Octel 200/300. If a category relates to a
traffic peg, the peg is indicated in parentheses.
An integrated call that has generated a call record, pegs under Caller's Initial Action, Dialed Extension or
Digits. The call record is considered the initial action taken.
DIALED EXTENSION OR
DIGITS (Peg 129)
DEFAULTED TO
ASSISTANCE (Peg 138)
Octel 200/300
S.4.1
This category can include
Number of times callers dialed a defined first digit from 0 to 8 (0
-
applies for message servers configured with mailboxes that start with
0XX).
Number of times callers were sent directly to Next Mailbox without
-
dialing.
Number of times callers dialed an account code.
-
Number of times callers dialed extensions or digits to call out on the
-
network.
With Integration
-
Direct internal call to the Octel 200/300 with call record
-
.
For mailboxes configured with auto logon, the direct
internal call pegs under Pressed # to log on.
Forwarded call to the Octel 200/300 with call record
-
Direct external call to the Octel 200/300 with call record
-
Number of times callers did nothing (e.g., rotary dial) and were transferred
to attendant or intercept position.
.
If the call is integrated with a call record, default to assistance is
pegged under Subsequent Actions.
PB60019−01
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