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5.6
USER CALLING STATISTICS
1.
2.
3.
4.
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5.
6.
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10
The User Calling Statistics report provides a detailed list of call and messaging activity for individual
mailboxes. Each line within the report displays data for a single mailbox. The report contains the number
of incoming calls, subsequent calls, abandoned calls, and date statistics were last cleared for each mailbox.
Additional user statistics are provided in the User Message Statistics report.
.
The User Calling Statistics report uses the same tables as the User Message Statistics and User
Status Detail reports. When one of these reports is cleared, the tables are cleared for all three reports.
The User Calling Statistics report should be reviewed in conjunction with the Integration Calling
Statistics report whenever the message server is adaptively integrated with the PBX.
Example of a User Calling Statistics report:
MM/DD HH:MM P.M.
MAILBOX
301
303
304
305
307
308
309
310
Call Processing Statistics
Provides statistics about calls to each mailbox. Also shows the date that data for each mailbox was last
cleared (from a terminal) by using the command CLEAR REPORTS and choosing option 3.
Incoming Calls
Provides the following information for calls directed to the mailbox/extension.
TOTAL
PB60019−01
SYSTEM PERFORMANCE.
NETWORK TRAFFIC.
USER MESSAGE STATISTICS.
USER CALLING STATISTICS.
DISK USAGE.
PORT STATISTICS.
MAILBOX USAGE.
USER STATUS DETAIL.
INTEGRATION CALLING STATISTICS.
SYSTEM PERFORMANCE BY COS.
* CALL PROCESSING STATISTICS *
YYYY
<−−−−−−INCOMING CALLS−−−−−−−>
TOTAL ANSWD NOANS
BUSY GREET
27
1
6
36
20
16
7
3
0
38
14
19
1
0
0
2
0
2
1
0
1
6
1
4
Total number of calls received for each mailbox by the Octel 200/300.
Both integrated and non-integrated calls are included in this total.
<−SUBSEQ. CALLS−>
TOTAL ATTEN EXTNS
7
13
15
2
0
0
7
2
0
4
2
0
5
0
5
5
1
0
0
0
0
0
1
1
0
0
0
0
0
0
0
0
Reports
PAGE
1
CALLS
DATE
ABAND
CLEAR
13
11
9/01
5
4
9/01
2
2
9/01
0
5
9/01
0
1
9/01
0
1
9/01
0
1
9/01
0
5
9/01
Octel 200/300
5-25
S.4.1
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