Acting As A Message Center - Avaya Octel 200 Installation And Maintenance Manual

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Installation and Maintenance Volume

Figure 3-3 is a block diagram of the Octel 200/300 connected to the phone system where all incoming

lines are directed to it. Arrows denote hunting.

Figure 3-4 is a block diagram of the Octel 200/300 connected to a phone system that has incoming lines

split between the console and the Octel 200/300. Arrows denote hunting.

Acting as a Message Center

The Octel 200/300 can answer forwarded calls when the PBX does not provide the information needed to

support integration with the message server. The PBX may send only the digits associated with a

forwarded extension, using DTMF tones. The message server in that environment cannot detect that the

call was forwarded. To prevent the message server from acting on the received digits by trying to call the

extension again, ports are configured in CX mode. The Octel 200/300 does not attempt to call the

extension number but instead immediately goes to that extension's mailbox, plays the appropriate prompt

or greeting, and if configured to do so, offers to take a message.

The attendant may also extend callers to a port to allow them to leave a voice message. This port is

configured as MX mode. It does not call the extension number entered but goes to that extension's

mailbox and offers to take a message.

Octel 200/300

Figure 3-3 All Incoming Lines Directed to the Octel 200/300

Figure 3-4 Incoming Calls Split Between Console and the

Octel 200/300

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