Ld 23: Define The Access Dns; Ld 11: Define Hospitality Integrated Voice Services Ports As Digital Telephones - Avaya Communication Server 1000M Single Group Manual

LD 23: Define the access DNs

Define three ACD queues with no agents:
• AWU access DN
• DND access DN
• staff access DN
Each ACD queue (access DN) must have NCFW to the main ACD DN of the Hospitality
Integrated Voice Services card configured.
To define the access DNs, access LD 23 from the system terminal, and enter the appropriate
responses to the prompts.
Table 12: LD 23: Define the access DNs
Prompt
REQ
TYPE
CUST
ACDN
MAXP
NCFW
Note:
Repeat commands in this table for each of the three access DNs.
LD 11: Define Hospitality Integrated Voice Services ports as digital
telephones
Each Hospitality Integrated Voice Services port represents an ACD agent with the digital
telephone M2616. Configure these features using the Multi-line Telephone Administration
program, LD 11, as follows.
Hospitality Integrated Voice Services Fundamentals
Response
NEW New control data block
ACD ACD data block
xx Customer number as defined in LD 15
x...x The access DN (either for AWU, DND, or staff)
1 Maximum number of ACD agent positions
x...x Night Call Forward DN Main ACD DN of Hospitality
Integrated Voice Services card defined in
23: Define the ACD data block
System software configuration
Description
Table 11: LD
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