Common Installation Problems; Troubleshooting Sequence - HP D5970A - NetServer - LCII Installation Manual

Chapter 12
diskettes for the following utilities: BIOS Update, NOS Drivers, and
DiagTools.
CAUTION Replace the top cover before operating the HP NetServer,
even for a short time. Otherwise, overheating can damage
chips, boards, and mass storage devices.
However, you can safely remove the PCI access panel while
the NetServer is running to remove and replace PCI Hot Plug
boards. For any other service activity requiring access to the
processor baseboard or I/O baseboard, power down the HP
NetServer and observe all safety precautions.
For problems with the network interface controller board (NIC), refer to its
documentation in Information Assistant.
For problems with the disk array controller board, if you have one, refer to
the HP NetRAID Series User Guide for HP NetRAID and HP NetRAID-1
in Information Assistant.
For problems with HP TopTools, refer to the HP TopTools Administrator
Guide on the HP Web Site at:
http://www.hp.com/toptools
For general information on management products, refer to
http://www.hp.com/go/netserver_mgmt
and search for "management."

Common Installation Problems

The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you require assistance from Hewlett-Packard, see the "Warranty and
Service/Support Booklet" or refer to the HP NetServer Online Documentation
CD-ROM included with your product.

Troubleshooting Sequence

To troubleshoot an installation problem, perform the following checks in the order
given:
l
Check all cable and power connections, including those in the rack, etc.
134
Troubleshooting