Common Installation Problems - HP Integrity rx8620 User's & Service Manual

Troubleshooting

Common Installation Problems

Common Installation Problems
The following sections contain general procedures to help you locate installation problems.
CAUTION Do not operate the server with the top cover removed for an extended period of time.
Overheating can damage chips, boards, and mass storage devices. However, you can safely
remove the top cover while the server is running to remove and replace PCI hot-plug cards.
Most problems are the result of incorrect system and SCSI subsystem configurations.
To troubleshoot an installation problem:
Step 1. Check all cable and power connections, including those in the rack, and so on.
Step 2. Ensure the server is configured properly.
Step 3. Verify all cables and boards are securely plugged into the appropriate connectors or slots.
Step 4. Remove all extra options, such as disk drives, one at a time, checking its affect on the server.
Step 5. Unplug the power cords, wait 20 seconds, plug the power cords in again, and restart the server.
Step 6. If you suspect a hardware error:
a. Log users off the LAN and power down the server.
b. Simplify the server to the minimum configuration.
Step 7. Remove all third-party options, and reinstall each one, one at a time, checking the server after each
installation.
Step 8. Boot the server and if it does not function properly, refer to the following procedures.
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Chapter 5