12 Troubleshooting; Troubleshooting Tools; Common Installation Problems - HP NetServer E 60 Installation Manual

12 Troubleshooting

Troubleshooting Tools

If you are having problems installing your HP NetServer, there are a number of
different tools available for troubleshooting:
•
HP NetServer Information Assistant contains the following tools:
◊
Troubleshooting Information
◊
Parts Information
◊
List of Error Messages and Beep Error Messages
•
Navigator CD-ROM contains NetServer Utilities. At the Main Menu,
select "NetServer Utilities" to use the following tool:
◊
Diskette Library: A collection of diskette images that enables you to
conveniently generate any flexible diskette available on the HP
NetServer Navigator CD-ROM. For example, you can create the
following diskettes: BIOS Update, and NOS Drivers.
•
HP DiagTools Utility: An easy-to-use hardware diagnostic for system
verification, burn-in, and rapid troubleshooting. Copy DiagTools to floppy
from the HP NetServer Navigator CD-ROM, and execute from the floppy.

Common Installation Problems

The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you need to get assistance from Hewlett-Packard, refer to Appendix D for
information on service and support.
WARNING
Before removing the cover, always disconnect the power cord
and unplug telephone cables. Disconnect telephone cables to
avoid exposure to shock hazard from telephone ringing
voltages. Disconnect the power cord to avoid exposure to
high energy levels that may cause burns when parts are
short-circuited by metal objects such as tools or jewelry.
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