Table of Contents
Advertisement
8
Contents
Chapter 5
7.0 from Altiris 6.x ................................................................. 41
Upgrading the ServiceDesk application software ............................... 44
Server requirements for the ServiceDesk installation ......................... 45
computer ........................................................................ 46
System requirements for the ServiceDesk server computer ............ 47
System requirements for the SQL Server computer ...................... 48
Server configuration options for the ServiceDesk installation .............. 49
Requirements for the ServiceDesk client computers ........................... 51
group ................................................................................... 51
About installing Symantec Management Platform products ................. 52
About populating the CMDB for ServiceDesk ..................................... 53
Information to collect for the ServiceDesk installation ........................ 54
Server computer .................................................................... 58
Installing the ServiceDesk application software ................................. 59
Downloading the ServiceDesk installation file ................................... 60
server computer .................................................................... 61
Installing Workflow Designer on a client computer ............................ 64
Installing an upgrade to the ServiceDesk application software .............. 67
Maintenance page ........................................................................ 68
Server Roles page ......................................................................... 70
Install Location page .................................................................... 72
Server Configuration page ............................................................. 73
Workflow Designer Tasks page ....................................................... 73
Notification Server Credentials page ................................................ 74
Database Connection page ............................................................. 75
Database Configuration page .......................................................... 76
Database Replication page ............................................................. 77
System Accounts Access page ......................................................... 78
Process Manager Configuration page ............................................... 78
Process Manager Authentication page ............................................. 79
Active Directory Server dialog box .................................................. 80
Active Directory Container dialog box .............................................. 82
Workflow Persistence page ............................................................ 83
Symbus ORM page ....................................................................... 83
System Check page ....................................................................... 85
........................................................ 57
Advertisement
Table of Contents
Need help?
Do you have a question about the SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 and is the answer not in the manual?
Questions and answers