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Related Manuals for Symantec PC ANYWHERE SOLUTION V 12.5 SP2
Summary of Contents for Symantec PC ANYWHERE SOLUTION V 12.5 SP2
- Page 1 Symantec pcAnywhere Solution User Guide Version 12.5...
- Page 2 Legal Notice Copyright © 2008-2010 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
- Page 3 Symantec Corporation 20330 Stevens Creek Blvd. Cupertino, CA 95014 http://www.symantec.com...
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Page 4: Technical Support
The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. - Page 5 Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/techsupp/ Customer service Customer service information is available at the following URL: www.symantec.com/techsupp/...
- Page 6 North America and Latin America supportsolutions@symantec.com Additional enterprise services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively.
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Page 7: Table Of Contents
Contents Technical Support ....................4 Chapter 1 Introducing pcA Solution ............ 9 About pcAnywhere Solution ............9 How pcAnywhere Solution works ............ 10 Role-based security ..............11 Platform differences ..............12 Chapter 2 Establishing remote connections ........15 Running a remote control session ........... 16 Installing the pcAnywhere plug-in on managed computers .... - Page 8 ..............40 Chapter 4 Managing Access Server ............ 41 About Symantec pcAnywhere Access Server ........42 How the Access Server works ............42 About Access Server security ............43 About Access Server scalability ............44 What you can do with the Access Server ........... 44 Preparing for installation ..............
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Page 9: Introducing Pca Solution
Platform differences About pcAnywhere Solution Symantec pcAnywhere Solution provides secure, remote access to computers and servers. This remote access lets you quickly resolve help desk and server support issues or stay productive while you work away from your office. You can use your desktop computer or laptop to work across multiple platforms, including the Windows OS, Linux OS, and Macintosh OS. -
Page 10: How Pcanywhere Solution Works
24. How pcAnywhere Solution works Symantec pcAnywhere Solution uses remote control technology. You can then connect to another computer or server and work as though you are sitting in front of it. pcAnywhere Solution supports network connections over a local area network (LAN), wide area network (WAN), or the Internet. -
Page 11: Role-Based Security
Solution. The administrator can decide which roles have access to pcAnywhere Solution by configuring those roles in the Symantec Management Console. You can choose which roles have the ability to launch remote control sessions. The administrator who configures the remote control clients can choose which remote control privileges are available to specified Active Directory users or other users. -
Page 12: Platform Differences
Introducing pcA Solution Platform differences Platform differences Several differences exist in how pcAnywhere Solution operates on the Windows, Linux, and Macintosh platforms. For example, the Windows platform uses a mirror driver. For authentication on the Linux and the Macintosh platforms, you cannot have more than one caller at a time if the authentication type is pcAnywhere. - Page 13 Introducing pcA Solution Platform differences Differences in platform settings (continued) Table 1-1 Settings Windows Linux Macintosh Access Server Docks to pcAnywhere Access Docks to pcAnywhere Access Docks to pcAnywhere Server. Server. Access Server. Connects to a specific group. Connects to a specific group. Connects to a specific group.
- Page 14 Introducing pcA Solution Platform differences...
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Page 15: Establishing Remote Connections
Chapter Establishing remote connections This chapter includes the following topics: Running a remote control session Installing the pcAnywhere plug-in on managed computers Setting platform-specific configuration options Starting a remote control session About VNC and RDP connections Connecting with VNC Connecting with RDP Advanced options Approve connection user states Remote control options... -
Page 16: Running A Remote Control Session
Establishing remote connections Running a remote control session Command queue options Edit preferences while in Command Queue or File Transfer mode Ending a remote control session Running a remote control session You can use the pcAnywhere Solution to start a remote control session and choose the display options and communication options for the session. -
Page 17: Installing The Pcanywhere Plug-In On Managed Computers
“Running a remote control session” on page 16. To install the plug-in on managed computers In the Symantec Management Console, on the Settings menu, click All Settings. In the left pane, expand the Settings > Agents/Plug-ins > Remote Management > Remote Control folders. - Page 18 “Running a remote control session” on page 16. To set platform-specific configuration options In the Symantec Management Console, on the Settings menu, click All Settings. In the left pane, expand the Settings > Agents/Plug-ins > Remote Management > Remote Control folders.
- Page 19 Establishing remote connections Setting platform-specific configuration options Options Authentication Select the authentication type (pcAnywhere, NT, Active Directory). The Macintosh platform includes pcAnywhere and Open Directory authentication. The Linux platform includes pcAnywhere and PAM authentication. For the Linux and the Macintosh platforms, the pcAnywhere authentication type supports only one caller at a time.
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Page 20: Starting A Remote Control Session
Establishing remote connections Starting a remote control session In the top corner, click the drop-down menu next to the Off icon. Click On. Click Save Changes. Starting a remote control session Using pcAnywhere Solution, you can select a computer in your network and establish a remote control connection to that computer. - Page 21 Establishing remote connections Starting a remote control session To remotely control a computer In the Symantec Management Console, on the Actions menu, click Remote Mangement > Remote Control. On the Remote Control page, enter the computer name or the IP address for the computer that you want to control.
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Page 22: About Vnc And Rdp Connections
To connect with VNC On the host computer, install a VNC server. On the computer on which you want to access Symantec Management Console, install JRE 1.4.2 or later. On the Symantec Management Console, on the Actions menu, click Remote Control. -
Page 23: Advanced Options
For 2K3, right-click My Computer > Properties > Remote tab, and then click Enable remote desktop on this computer. On the Symantec Management Console, on the Actions menu, click Remote Control. Select Microsoft Remote desktop as the remote control method. -
Page 24: Approve Connection User States
Establishing remote connections Approve connection user states Approve connection user states You can choose to connect to a remote control session as a standard user or as a superuser. When you connect as a standard user, the host machine can deny the connection. - Page 25 Establishing remote connections Remote control options disabled in the pcAnywhere Solution viewer. If you need to turn off, turn on, or reboot individual computers, use the Real-Time System Manager interface. “Running a remote control session” on page 16. Remote control options Table 2-4 Option Mac/Linux...
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Page 26: Changing Online Options
Establishing remote connections Changing online options Remote control options (continued) Table 2-4 Option Mac/Linux Description platform Enable Pen Lets you draw on your screen so that both computers can see your annotations, figures, and text. After the pen is enabled, both the host computer screen and the remote computer screen display a palette. - Page 27 Establishing remote connections Changing online options color, use the four colors setting. This setting changes the color to gray scale, but provides sharper resolution. These changes affect only the current session. “Remote control options” on page 24. To change display settings during a remote control session In the Session Manager window, on the left navigation bar, under Remote Control, click View/Edit Online Options.
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Page 28: Recording A Remote Session
Establishing remote connections Recording a remote session Blank Host Screen Prevents other users at the host site from viewing the session. This option is not available for virtual computers. This option is also not available if the computer was not restarted after the pcAnywhere agent was installed. -
Page 29: Playing A Recorded Session
To play back a recorded session Launch the pcAnywhere Manager application. This 32-bit Windows application installs with the Symantec Management Console. It creates a Symantec pcAnywhere shortcut icon on your Windows desktop. In the pcAnywhere Manager console, in the left pane, click Go to Advanced View. -
Page 30: Starting A Chat Session
Establishing remote connections Starting a chat session To take a snapshot In the Session Manager window, on the left navigation bar, under Remote Control, click Take Snapshot. In the Take Snapshot window, select one of the following: Visible Display Takes a snapshot of only the visible part of the host screen. Entire Display Takes a snapshot of the entire host screen. -
Page 31: File Transfer Options
Establishing remote connections File transfer options File transfer options You can copy and move files from either the host computer or the remote computer. You can also delete files, rename files, or check the properties of a file on either computer. You can select files and folders by their dates, file type, or a wildcard. -
Page 32: Command Queue Options
Establishing remote connections Command queue options Command queue options You can create and order commands, such as copy, move, delete, create a folder, rename, synchronize, and run using these options. The run command is the same as using the Start > Run option in Windows. Using it, you can connect to a drive, folder, document, or Web site. -
Page 33: Edit Preferences While In Command Queue Or File Transfer Mode
Establishing remote connections Edit preferences while in Command Queue or File Transfer mode Edit preferences while in Command Queue or File Transfer mode The options in this window control the file handling options and the end-of-session options for command queue sessions and file transfer sessions. “Command queue options”... -
Page 34: Ending A Remote Control Session
Ending a remote control session Either the host or remote user can end a session. After a session ends, you return to the main Symantec Management Console window. “Running a remote control session” on page 16. - Page 35 Establishing remote connections Ending a remote control session To end a remote control session In the Session Manager window, on the left navigation bar, under Session Manager, click End Session. In the confirmation window, click Yes. If you have permission to restart the host computer, you can choose whether the host should accept other connections.
- Page 36 Establishing remote connections Ending a remote control session...
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Page 37: Generating Reports
If you have multiple sessions that are active, the pcAnywhere Solution reports might not reflect the current status of each session. You can also create custom reports in Notification Server. For more information, view topics about creating custom reports in the Symantec Management Platform Help. “Viewing reports”... -
Page 38: Report Actions
Generating reports Report actions pcAnywhere Solution reports Table 3-1 Report Changeable parameters Description pcAnywhere Time Period (in days) Provides a history of all of the Connection connections to any managed hosts. Host Machine Name Activity Audit The report contains the host and Connection Status remote computer names, IP addresses, and OS type. -
Page 39: Viewing Reports
38. “About pcAnywhere reports” on page 37. To view a report In the Symantec Management Console, on the Reports menu, click All Reports. In the left pane, expand the Reports > Remote Management > Remote Control folders. Click the report that you want to view. -
Page 40: Pcanywhere Events
This information is stored in an event log file that is named AW.PL9 The file is stored on the agent machine in the following locations: XP, 2K, 2K3 platforms: C:\Documents and Settings\All Users\Application Date\Symantec\pcAnywhere\ Vista, 2K8 platforms: C:\ProgramData\Symantec\pcAnywhere\ “About pcAnywhere reports” on page 37. -
Page 41: Managing Access Server
Chapter Managing Access Server This chapter includes the following topics: About Symantec pcAnywhere Access Server How the Access Server works About Access Server security About Access Server scalability What you can do with the Access Server Preparing for installation System requirements... -
Page 42: About Symantec Pcanywhere Access Server
Manually connecting to a host computer About Symantec pcAnywhere Access Server Symantec pcAnywhere Access Server provides secure, centralized pcAnywhere connectivity for your organization. It facilitates the process of finding and connecting to multiple pcAnywhere host computers that are behind a firewall, router, or other NAT device. -
Page 43: About Access Server Security
You must set up a user password for the Access Server when you install the product. You can change the password through the Access Server Manager. Symantec Management Console users must also supply user credentials to log on to the pcAnywhere host. The authentication process is handled through the caller properties that are configured on the pcAnywhere host. -
Page 44: About Access Server Scalability
Your license determines the maximum number of hosts that can dock to your Access Server at one time. This limit is set in the license file that you receive from Symantec. If you need to increase the number of docked hosts, you can obtain additional licenses from Symantec. -
Page 45: System Requirements
Internet Explorer 6 SP1 or later Installing Symantec pcAnywhere Access Server Symantec pcAnywhere Access Server requires a license to run. After the installation process is complete, you are prompted to import your license file. This step is not required. However, the license file must be imported for the Access Server service to run. -
Page 46: Post-Installation Tasks
You need to obtain a license file and import it through the Access Server Manager. You cannot run the Access Server service until you have imported a license file. Post-installation tasks After you install Symantec pcAnywhere Access Server, you might need to do the following:... -
Page 47: Importing A License File Through The Access Server Manager
In the pcAnywhere Access Server window, on the Help menu, click About pcAnywhere Access Server. In the Symantec pcAnywhere Access Server window, click Import License. The Host License Count shows the number of hosts that can dock to the Access Server. -
Page 48: About Managing The Access Server
If you reinstall the Access Server on the same computer, the same license files are reused automatically. “Installing Symantec pcAnywhere Access Server” on page 45. To uninstall Symantec pcAnywhere Access Server In the Windows Control Panel, click Add or Remove Programs. In the AddorRemovePrograms window, click SymantecpcAnywhereAccess Server. -
Page 49: Undocking A Host
On the Start menu, click Programs > Symantec > Symantec pcAnywhere Access Server > pcAnywhere Access Server. If necessary, in the Symantec pcAnywhere Access Server dialog box, type the password for the Access Server Manager, and then click OK. Undocking a host You can undock a host from the Access Server. -
Page 50: Starting And Stopping The Access Server
Managing Access Server Starting and stopping the Access Server To end an active session In the Access Server Manager, select the host session that you want to end. In the left navigation pane, under Actions, click End Session. In the confirmation dialog, click Yes. Starting and stopping the Access Server You can manually stop the Access Server if you want to prevent it from accepting connections at a particular time. -
Page 51: Naming The Access Server
The Access Server name is the display name of the Access Server. This name is used to identify the Access Server in the host list on the Symantec Management Console. You can use a custom name to make it easier for users to find the Access Server. -
Page 52: Setting The Launch Options For The Access Server
Click Apply. Specifying the port numbers for the Access Server Symantec pcAnywhere and the Access Server are configured to use ports 5631 (TCP Data port) and 5632 (UDP Status port) by default. To dock to the Access Server, the port settings on the host and the Access Server must match. You can change the port settings on the Access Server. -
Page 53: Blocking Ip Addresses From Docking
When you start the pcAnywhere host on the Access Server computer, it does not dock to the Access Server. Instead, it waits for an incoming connection from the Symantec Management Console. The management console must be configured to use the same port numbers as the host. -
Page 54: Setting A User Password For The Access Server
You can change it when necessary to maintain security. You can configure the host or Symantec Management Console to automatically supply the user password to connect to the Access Server. “What you can do with the Access Server”... -
Page 55: Logging Access Server Events
Managing Access Server Logging Access Server events Logging Access Server events You can log Access Server events to the Windows Event Viewer. You can view the event log to review the operation of the Access Server, and then make any necessary configuration changes. -
Page 56: Setting Up Host Groups
Managing Access Server Setting up host groups In the Domain box, type the domain name. Click OK. Click Apply. Setting up host groups You can set up host groups to control access to the Access Server and to simplify management of the hosts that are docked. When remote users connect to the Access Server through the host list, they can view the groups of docked hosts and select the host they want to connect to. -
Page 57: About Hosts Docked To The Access Server
Managing Access Server About hosts docked to the Access Server If you want to assign a password to the group, in the Password box, type the password. In the Confirm Password box, type the password again. If you want to prevent the group from being displayed in the host list when a remote user connects to the Access Server, uncheck Display this group in TCP/IP search results. -
Page 58: Connecting To A Host Through The Access Server
“About hosts docked to the Access Server” on page 57. To dock a pcAnywhere host to the Access Server In the Symantec Management Console, in the Settings menu, click All Settings. In the left pane, expand the Settings > Remote Management > pcAnywhere folders. -
Page 59: Manually Connecting To A Host Computer
“Connecting to a host through the Access Server” on page 58. To manually connect to a host computer In the Symantec Management Console, on the Actions menu, click Remote Management > Remote Control. Type the Access Server name or IP address. - Page 60 Managing Access Server Manually connecting to a host computer...
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Page 61: Index
Index Access Server docked hosts about 42 undocking 49 configuring 50 viewing 48 how it works 42 installing 45 IP address blocking 43 Edit preferences launching with Windows 52 command queue 33 logging events 55 file handling 33 scalability 44 file transfer 33 security 43 session end 33... - Page 62 Index installation (continued) pcAnywhere (continued) system requirements 45 restarting host computer 24 screen scaling 24 sending command 24 session recording 24 launch options 52 shared device 24 license file snapshot 24, 29 importing through Access Server Manager 47 start a remote control session 20 Linux synchronize resolution setting 26 platform 12...
- Page 63 Index remote connections through Quick Connect 59 Remote control connections 22 remote control privileges 11 remote control session end 34 start 20 remote session playing a recorded 29 recording 28 viewing 29 scalability 44 security 43 role-based 11 Session end options 33 superuser states 24...