Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual page 144

144 Managing security, users, roles, groups, and permissions
About adding users from Active Directory
subsequent synchronizations. The ServiceDesk users and groups are stored in
the Process Manager database.
See "About ServiceDesk authentication"
How Active Directory users can be added to ServiceDesk
Table 10-3
Method
During installation
During the
synchronization
between ServiceDesk
and Active Directory
Manually
Automatically when a
user logs on
on page 143.
Description
During the installation of the ServiceDesk application software,
the users and groups from your Active Directory are imported
to ServiceDesk.
Periodically, ServiceDesk synchronizes with Active Directory to
obtain new and updated users and groups from Active Directory.
During synchronization, the user and the group data from Active
Directory overwrites the user and the group data that is in
ServiceDesk.
See "About Active Directory synchronization"
If a new user needs to access ServiceDesk between
synchronizations, you can add the user manually from Active
Directory.
This method is available only if the option Auto Create Users on
Initial Login is selected for the Active Directory server.
Users who are in Active Directory but have not been added to
ServiceDesk are added to ServiceDesk when they log on to the
ServiceDesk portal.
When such a user enters their logon credentials, ServiceDesk
checks the credentials against the Process Manager database. If
the credentials are not there, ServiceDesk checks the credentials
against Active Directory and adds the user to ServiceDesk.
on page 173.