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Managing the Active Directory connections in ServiceDesk
About managing Active Directory servers in ServiceDesk
About managing Active Directory servers in
ServiceDesk
During the ServiceDesk installation, the Process Manager Authentication page
contains authentication options for the users who log on to the ServiceDesk portal.
If Active Directory (AD) authentication is selected, one or more AD servers can
be specified.
After the installation, you can manage those Active Directory servers in the
following ways:
Add a new Active Directory server.
Edit an existing Active Directory server.
Test an Active Directory server connection.
Synchronize ServiceDesk with recent changes in Active Directory.
Perform a full synchronization between ServiceDesk and Active Directory.
Synchronize all the Active Directory servers that are connected to ServiceDesk.
View the status of a current synchronization.
Delete an Active Directory server.
If you need to change the authentication method or configure the AD
synchronization, you can do so in the Process Manager Active Directory Settings.
These settings appear in the ServiceDesk portal master settings.
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