Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual page 150

150 Customizing the ServiceDesk portal
About the Customer Satisfaction Survey
You can change the text on the survey form. You can also change the survey
questions and the possible responses so that you can track the information
that is most important to your organization.
You can change the appearance and fields of the Customer Satisfaction Survey
by editing the SD.CustomerServiceSurvey project in Workflow Designer.
For more information about customizing forms and editing the Customer
Satisfaction Survey, see the Workflow Solution User Guide and the ServiceDesk
Customization Guide.
See "About customizing forms" on page 147.