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Installing ServiceDesk
About installing the ServiceDesk solution software on the Notification Server computer
About installing the ServiceDesk solution software
on the Notification Server computer
Process Manager Authentication page
Active Directory Server dialog box
Active Directory Container dialog box
Workflow Persistence page
Symbus ORM page
System Check page
Install the ServiceDesk solution software on the Notification Server computer
before you install any other part of the ServiceDesk product. The ServiceDesk
solution software is installed from Symantec Installation Manager.
The Symantec Installation Manager (SIM) handles the installation and initial
configuration of the Symantec Management Platform. This easy-to-use wizard
verifies installation readiness and steps you through the product installation and
configuration
For more information, see the Symantec Management Platform Installation Guide,
which is available when you download the Symantec Management Platform
product. After you install the product, it is also available from the Windows Start
menu, under Altiris > Symantec Installation Manager > Symantec Management
Platform Installation Guide.
You can install the ServiceDesk solution software at the same time as the Symantec
Management Platform, or you can install it any time thereafter.
This installation is a step in the process for installing ServiceDesk.
See
"Installing a Symantec Management Platform product and ServiceDesk for
the first time"
on page 37.
See
"Installing ServiceDesk 7.0 on an existing installation of the Symantec
Management Platform"
See
"Upgrading to the Symantec Management Platform and ServiceDesk 7.0 from
Altiris 6.x"
on page 41.
See
"Installing an upgrade to the ServiceDesk application software"
on page 39.
on page 67.
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