System Requirements For The Sql Server Computer - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

48 Planning to install ServiceDesk
Server requirements for the ServiceDesk installation
Item
SQL Server
components
Microsoft Internet
Information Services
(IIS)
.NET Framework
Internet browser
Additional
requirement

System requirements for the SQL Server computer

System requirements for the ServiceDesk server computer
Table 4-8
(continued)
Requirement
The ServiceDesk server computer requires the SQL Server ADOMD.NET. This SQL Server
component is a Microsoft .NET Framework data provider. It facilitates communication with
the Microsoft SQL Server Analysis Services.
If SQL Server is installed on a computer that is separate from the ServiceDesk server (off-box),
the ServiceDesk server requires the following SQL Server components:
SQL Management Objects
This component of SQL Server is part of the SQL Server 2005 Management Objects
Collection. You can download the Management Objects Collection installation from the
Microsoft Web site. The file name is SQLServer2005_XMO_x64.msi.
SQL Native client
This component is a prerequisite for installing the SQL Management Objects.
IIS 6
.NET 3.5 with ASP.NET
ServiceDesk is intended to work with all of the major Internet browsers.
We have tested ServiceDesk with the following browsers:
Microsoft Internet Explorer 7 or later
Mozilla Firefox 2 or later
Safari 3 or later
The ServiceDesk server computer must be a member of the Administrators group on the
SQL Server computer.
See "Adding the ServiceDesk server computer to the Administrators group"
ServiceDesk requires an installation of Microsoft SQL Server.
You can use any of several configurations for setting up the Notification Server
computer, the ServiceDesk server computer, and the SQL Server computer.
See "Server configuration options for the ServiceDesk installation"
When you install the ServiceDesk application software and SQL Server on different
computers, the computers must meet the following requirements:
Both servers must be members of the same domain.
on page 51.
on page 49.