Customizing The Email In Servicedesk; Customizing The Email Actions For Servicedesk Processes - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

Customizing the email in
ServiceDesk
This chapter includes the following topics:
Customizing the email actions for ServiceDesk
processes
ServiceDesk can perform the following automatic email actions:
These email capabilities are predefined and ready to use. However, you can
customize them as needed.
All the actions that are listed in
any order.

Customizing the email actions for ServiceDesk processes

About automatic email notifications
About the contents of email notifications
About configuring the email monitoring
Send email notifications at various stages of a process, based on one or more
events that occur within the process.
Accept new incidents or updates to current incidents through inbound email.
Chapter
Table 12-1 are optional and can be performed in
12