Installing The Servicedesk Application Software On The Servicedesk Server Computer - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

Installing the ServiceDesk application software on
the ServiceDesk server computer

Installing the ServiceDesk application software on the ServiceDesk server computer

3
On the ServiceDesk Solution Console page, under Download ServiceDesk
Installer, click the Altiris.ServiceDesk.2009.exe link.
4
In the File Download - Security Warning dialog box, specify the location to
download the file to, and then click OK.
5 When the download finishes, you can close the ServiceDesk Solution Console
page.
The ServiceDesk Setup wizard guides you through the installation of the
ServiceDesk application software on the ServiceDesk server computer. It installs
the ServiceDesk application software, creates the Process Manager, Analysis, and
Workflow databases, and configures the settings for connecting to the databases.
This task is a step in the process for installing ServiceDesk.
See "Installing the ServiceDesk application software"
Before you begin, ensure that you meet the following prerequisites:
The information that you need for the installation is available.
See "Information to collect for the ServiceDesk installation"
The ServiceDesk installation file is available on the ServiceDesk server
computer.
See "Downloading the ServiceDesk installation file"
You can install Workflow Designer at the same time and on the same computer
as ServiceDesk. However, Workflow Designer is typically installed on a client
computer instead of the ServiceDesk server computer. This procedure assumes
that you plan to install Workflow Designer separately.
See "Installing Workflow Designer on a client computer"
To install the ServiceDesk application software
1 On the ServiceDesk server computer, in the location to which you downloaded
the installation file, double-click the following shortcut:
Altiris.ServiceDesk.2009.exe
2
If a message tells you that the server does not meet all the requirements,
close the installation and install the missing item or items.
3 On the License Agreement page, review the license agreement, and then click
I Agree.
Installing ServiceDesk
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