SYMANTEC SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Manuals

Manuals and User Guides for SYMANTEC SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0. We have 1 SYMANTEC SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 manual available for free PDF download: Implementation Manual

SYMANTEC SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual (188 pages)

Brand: SYMANTEC | Category: Software | Size: 1 MB

Technical Support
3
Table of Contents
7
Chapter 1 Introducing Servicedesk

13
- Introducing Servicedesk
  15
  - About Servicedesk
    15
  - Components of Servicedesk
    17
  - Where to Get more Information
    19
Chapter 2 Understanding Servicedesk Concepts

23
Chapter 3 Introducing Servicedesk Solution Software

31
Chapter 4 Planning to Install Servicedesk

35
Chapter 5 Installing Servicedesk

57
Chapter 6 Configuring the Initial Servicedesk Settings

87
Chapter 7 Installing the Screen Capture Utility

109
Chapter 8 Migrating Data from Altiris® Helpdesk Solution

113
Chapter 9 Configuring the Servicedesk Application

123
Chapter 10 Managing Security, Users, Roles, Groups, and Permissions

141
Chapter 11 Customizing the Servicedesk Portal

145
Chapter 12 Customizing the Email in Servicedesk

151
Chapter 13 Distributing the Servicedesk Documentation

157
Chapter 14 Performing Administrative Tasks

165
- Commands on the Admin Menu
  165
- About Application Properties
  170
- About Incident Close Codes
  170
- About the Servicedesk Portal Master Settings
  171
- Creating User Relationship Types
  172
Chapter 15 Managing the Active Directory Connections in Servicedesk

173
Appendix A Defaultcategoriesin Servicedesk.

183
- Index
  183

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SYMANTEC SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Manuals

SYMANTEC SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual (188 pages)

Table of Contents

Chapter 1 Introducing Servicedesk

Chapter 2 Understanding Servicedesk Concepts

Chapter 3 Introducing Servicedesk Solution Software

Chapter 4 Planning to Install Servicedesk

Chapter 5 Installing Servicedesk

Chapter 6 Configuring the Initial Servicedesk Settings

Chapter 7 Installing the Screen Capture Utility

Chapter 8 Migrating Data from Altiris® Helpdesk Solution

Chapter 9 Configuring the Servicedesk Application

Chapter 10 Managing Security, Users, Roles, Groups, and Permissions

Chapter 11 Customizing the Servicedesk Portal

Chapter 12 Customizing the Email in Servicedesk

Chapter 13 Distributing the Servicedesk Documentation

Chapter 14 Performing Administrative Tasks

Chapter 15 Managing the Active Directory Connections in Servicedesk

Appendix A Defaultcategoriesin Servicedesk.

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