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Introducing ServiceDesk solution software
About the ServiceDesk Solution Console page
About the ServiceDesk Solution Console page
Accessing the ServiceDesk Solution Console page
In the Symantec Management Console, you can access a page that lets you
download the ServiceDesk installation file to the ServiceDesk server computer.
Additional files might also be available for download.
Creation of ServiceDesk incidents for the specific resources that are defined
in the CMDB (Configuration Management Database).
Integration between the ServiceDesk application software and the CMDB.
Web services perform the integration in real time. The web services are
generated from a workflow project, SD.DataServices.
See
"About the Configuration Management Database (CMDB)"
The ServiceDesk Solution Console page lets you perform the following tasks:
View the number of ServiceDesk licenses that are available.
Download installation files for ServiceDesk.
See
"Downloading the ServiceDesk installation file"
View all incidents that are associated with a resource and that have been
reported from the ServiceDesk server computer.
The ServiceDesk Solution Console page appears in the Symantec Management
Console.
See
"Accessing the ServiceDesk Solution Console page"
The ServiceDesk solution software is a component of the ServiceDesk product.
See
"About ServiceDesk solution software"
The ServiceDesk Solution Console page displays your ServiceDesk licenses, lets
you download installation files for ServiceDesk, and provides information about
incidents.
See
"About the ServiceDesk Solution Console page"
To access the ServiceDesk Solution Console page
1
In the Symantec Management Console, on the Settings menu, click All
Settings.
2
In the left pane, click Service and Asset Management > ServiceDesk >
ServiceDesk.
on page 60.
on page 32.
on page 31.
on page 32.
on page 27.
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