Upgrading To The Symantec Management Platform And Servicedesk; From Altiris 6.X - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

Step Process
Step 5 (Optional) Install the Screen
Capture Utility on the client
computers.
Upgrading to the Symantec Management Platform
and ServiceDesk 7.0 from Altiris 6.x
Upgrading to the Symantec Management Platform and ServiceDesk 7.0 from Altiris 6.x
Process for installing ServiceDesk 7.0 on an existing installation of
Table 4-3
the Symantec Management Platform (continued)
Description
ServiceDesk provides a Screen Capture utility that lets users capture
images of their computer screens.
See
After you complete the installation and before you start to use ServiceDesk,
complete the steps for configuring the ServiceDesk portal.
See "Configuring the ServiceDesk application software"
Symantec ServiceDesk 7.0 replaces the functionality of Helpdesk Solution 6.5 and
earlier. ServiceDesk does not upgrade or install over Helpdesk Solution because
ServiceDesk is installed on a different server and uses different databases.
Use this process to install ServiceDesk 7.0 when you have an installation of an
Altiris 6.x product that includes Helpdesk Solution 6.5.
Table 4-4 lists the order in which you must complete the steps.
"About installing the Screen Capture utility"
Planning to install ServiceDesk
on page 109.
on page 125.
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