Table of Contents
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Migrating data from Altiris®
Helpdesk Solution
This chapter includes the following topics:
About migrating data from Helpdesk Solution
Symantec ServiceDesk 7.0 replaces the functionality of Helpdesk Solution 6.5 and
earlier. ServiceDesk does not upgrade or install over Helpdesk Solution because
ServiceDesk is installed on a different server and uses different databases.
However, you can use certain Helpdesk Solution data in ServiceDesk.
About migrating data from Helpdesk Solution
Methods for migrating data from Helpdesk Solution
Migrating incidents from Helpdesk Solution
How Helpdesk Solution incident data corresponds to ServiceDesk incidents
About working Helpdesk Solution incidents in ServiceDesk
Migrating categories from Helpdesk Solution
Chapter
8
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