Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual page 110

110 Installing the Screen Capture Utility
About installing the Screen Capture utility
Method
With a software
delivery policy or task
from the Symantec
Management Console
From a prompt in the
ServiceDesk portal
Directly from the
installation file
Methods for installing the Screen Capture utility
Table 7-1
When to use this method
To deliver and install the
utility on multiple managed
computers.
To let users and
ServiceDesk workers
install the utility on their
non-managed computers.
To let customers who are
outside your organization
install the utility.
To install the utility on any
computer.
Description
You can use the standard software delivery methods in the
Symantec Management Platform to deliver, install, and
manage the Screen Capture Utility on client computers.
The ServiceDesk solution software installation creates the
following items on the Symantec Management Platform:
A software resource for the Screen Capture utility is
created in the Software Catalog.
The software resource name is ScreenShot Utility.
The Screen Capture utility package is added to the
Software Library.
A Package Delivery task is created to install the Screen
Capture software resource.
The Package Delivery task is created with default settings
and no targets. You can edit the task as needed and then
schedule it for delivery to the client computers that you
select.
See "Installing the Screen Capture utility with Package
Delivery" on page 111.
You can also use Managed Delivery or Quick Delivery to
deliver the ScreenShot Utility software resource. These
methods offer additional options for managing the software
on the client computers.
For more information, see the topics about the methods for
delivering software in the Software Management Solution
Help.
When a user or ServiceDesk worker selects the option to
capture a screen and the utility is not installed, they are
prompted to install it.
The ServiceDesk Solution Console page contains a link that
lets you download the installation file for the Screen Capture
utility. You can download the installation file to any
computer and then run the installation.
See "Downloading the Screen Capture Utility installation
file" on page 112.