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Requirement
Processor
32-bit or 64-bit
Database
ServiceDesk requires the following components of Microsoft SQL Server:
Additional
When you use one SQL Server computer for both the Symantec Management Platform and
requirements
the ServiceDesk application software, follow the platform s SQL Server requirements.
For more information about the recommended hardware configurations for the Symantec
Management Platform, see knowledge base article 45803, Altiris 7 Planning & Implementation
Guide. It is available at the following URL:
https://kb.altiris.com/article.asp?article=45803&p=1
Server configuration options for the ServiceDesk
installation
This configuration must be installed in an Active Directory environment.
System requirements for the SQL Server computer
Table 4-9
SQL Server 2005 Standard or Enterprise
SQL Server Reporting Services 2005 or later
SQL Server Analysis Services 2005 or later
SQL Server 2005 Service Pack 2 or Service Pack 3
The ServiceDesk installation requires that you dedicate certain servers: a
Notification Server computer, a ServiceDesk server computer, and a SQL Server
computer.
See
"Server requirements for the ServiceDesk installation"
The server configuration that you use for a ServiceDesk installation depends on
your environment, datacenter design, and budget.
Requirements for server
configurations
Server configuration options for the ServiceDesk installation
A server configuration is valid if it meets the following
requirements:
Microsoft SQL Server is installed on either a 32-bit server or
a 64-bit server.
The Symantec Management Platform and the ServiceDesk
solution software are installed on the same 32-bit server.
The ServiceDesk application software is installed on a 64-bit
server.
Planning to install ServiceDesk
on page 45.
49
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