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Configuring the ServiceDesk application
About configuring the ServiceDesk application software
About configuring the ServiceDesk application
software
Before you configure the ServiceDesk application
software
Task
Install ServiceDesk and
perform the initial
configuration.
(Optional) Migrate data
from a previous version
of Helpdesk Solution, if
necessary.
The installation of the ServiceDesk application software includes an initial
configuration of the ServiceDesk portal. The initial configuration lets you select
the parts of ServiceDesk to install, configure communication settings, map Active
Directory groups, and install sample data.
See
"About the ServiceDesk installation"
Because ServiceDesk contains predefined, ITIL-compliant settings, it is ready to
use as soon as you set up the ServiceDesk users. However, most organizations
prefer to perform some level of customization to incorporate their specific
procedures and processes. Your organization can decide how much customization
it needs.
Before you begin to configure the ServiceDesk application software, you must
install it and perform additional setup tasks.
See
"Before you configure the ServiceDesk application software"
See
"Configuring the ServiceDesk application software"
Before you begin to configure the ServiceDesk application software, you must
install it and perform additional setup tasks.
See
"Configuring the ServiceDesk application software"
Tasks to perform before you configure the ServiceDesk application
Table 9-1
software
Description
The initial configuration task continues the installation of the ServiceDesk application
software.
See
"About the ServiceDesk installation"
See
"Configuring the ServiceDesk application software during installation"
You can also migrate the data from within the ServiceDesk portal.
See
"About migrating data from Helpdesk Solution"
on page 36.
on page 125.
on page 125.
on page 36.
on page 113.
on page 124.
on page 88.
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