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Default categories in ServiceDesk
Default classifications for problems
Default classifications for problems (continued)
Table A-2
Main classification
Software
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Classification level 2
Operating System
Other
SW Delivery Failure
Migration Failure
Deployment Failure
Monitor
Keyboard
Notebook
Mouse
Desktop
Office
Printer
Server
Classification level 3
Memory
Modem
Machine Discovery
Disk
Docking Station
Network
Backup
NIC
Other
Employee
Fax
Network
Backup
PC Personality
Memory
Disk
Jammed
Out of Toner
Other
Disk
CPU or Blade
Other
Memory
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