System Requirements For The Servicedesk Server Computer - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

Item Requirement
Hardware and base The system requirements for the Symantec Management Platform apply to this server.
software
Symantec Symantec Management Platform 7.0 or later must be installed and running.
Management
The installation of Symantec Management Platform is managed through the Symantec
Platform
Installation Manager.
Altiris CMDB Solution If CMDB Solution is not already installed, it is included in the installation of the ServiceDesk
solution software. You do not need to perform a separate installation.

System requirements for the ServiceDesk server computer

Item Requirement
Computer and Multi-core or multiple processors, 64-bit
processor
RAM Minimum: 4 GB
Minimum recommended: 8 GB
Preferred: 16 GB
Operating system Windows Server 2003 64 bit
ServiceDesk requirements for the Notification Server computer
Table 4-7
See "Server requirements for the ServiceDesk installation"
The ServiceDesk application software is installed on the ServiceDesk server
computer. This server cannot contain an installation of Helpdesk Solution.
You can use any of several configurations for setting up the Notification Server
computer, the ServiceDesk server computer, and the SQL Server computer.
See "Server configuration options for the ServiceDesk installation"
When you install the ServiceDesk application software and SQL Server on different
computers, the computers must meet the following requirements:
Both servers must be members of the same domain.
This configuration must be installed in an Active Directory environment.
System requirements for the ServiceDesk server computer
Table 4-8
Planning to install ServiceDesk
Server requirements for the ServiceDesk installation
on page 45.
on page 49.
47