Distributing The Servicedesk Documentation; Making The Servicedesk Documentation Available To Users - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

Distributing the
ServiceDesk documentation
This chapter includes the following topics:
Making the ServiceDesk documentation available to
users
We assume that each organization has specific requirements for providing
documentation to their process workers and the users of the ServiceDesk portal.
Therefore, the ServiceDesk documentation is not installed with the ServiceDesk
application software. We recommend that you download these guides and make
them available to your users as needed.
To avoid the distribution of outdated documentation, you must update the
documentation files when updates are available. The updated documentation files
are not installed with the software updates. When you plan how to distribute the
documentation to your ServiceDesk users, consider the ease of updating the
documents in the future.

Making the ServiceDesk documentation available to users

Configuring the Help link for ServiceDesk documentation
Linking to the ServiceDesk documentation from a Links Web part
Displaying the ServiceDesk documentation in a File Browser Web part
Adding the ServiceDesk documentation to Document Management
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