Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual page 20

20 Introducing ServiceDesk
Where to get more information
Document
User Guides
Help
Documentation resources (continued)
Table 1-3
Description
Information about how to use this product,
including detailed technical information and
instructions for performing common tasks.
This information is available in PDF format.
ServiceDesk has the following user guides:
ServiceDesk User Guide
For the administrator who configures
and manages the ServiceDesk portal and
the process workers who use the
ServiceDesk portal.
ServiceDesk Portal User Guide
For the internal users or external users
who use the ServiceDesk portal to submit
incidents, search the knowledge base,
and perform other user tasks.
Information about how to use the
ServiceDesk Solution Console. Help is not
available in the ServiceDesk portal.
Help is available at the solution level and at
the suite level.
This information is available in HTML help
format.
Location
Links to the documentation are available
from the following locations:
The release notes for this product.
The Documentation Library, which is
available in the Symantec Management
Console on the Help menu.
The Documentation page, which is
available from the Help link in the
ServiceDesk portal or at the following
URL:
http://www.altiris.com/Support/
Documentation.aspx
When you open the Documentation page,
look for the section that applies to this
product.
The ServiceDesk administrator can download
this documentation and provide it to the
appropriate users.
See "Making the ServiceDesk documentation
available to users" on page 157.
The Documentation Library, which is
available in the Symantec Management
Console on the Help menu.
Context-sensitive help is available for most
screens in the Symantec Management
Console.
You can open context-sensitive help in the
following ways:
The F1 key
The Context command, which is available
in the Symantec Management Console
on the Help menu