Information To Collect For The Servicedesk Installation - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

54 Planning to install ServiceDesk

Information to collect for the ServiceDesk installation

Information to collect for the ServiceDesk installation
Item
Notification Server
computer name
Notification Server
domain name
Notification Server
credentials
Web site name
Base URL of the
ServiceDesk server
Data source for the
Process Manager
database
Process Manager
administrator
Microsoft Active Directory not only stores objects, it also stores relationships
between objects. Microsoft Active Directory Import can extract these
relationships from Active Directory and create the appropriate resources and
resource associations in the CMDB
Import data from several other solutions in the Symantec Management
Platform.
For example, you can import software resources from Inventory Solution.
During the ServiceDesk installation and initial configuration, you must enter
certain information about your environment and the type of installation that you
plan to perform. Collecting this information is a step in the process for installing
the ServiceDesk application software.
See "Installing the ServiceDesk application software"
Information to collect for the ServiceDesk implementation
Table 4-10
Description
The IP address, fully qualified domain name, or common name of the computer on which
the Symantec Management Platform and Notification Server are installed.
The domain name of the computer on which the Symantec Management Platform and
Notification Server are installed.
The user name and password with which the ServiceDesk server computer can access the
Notification Server computer.
The name of the Web site from which users can access the ServiceDesk portal. You must
use the Web site name as it is listed in IIS.
The IP address and the fully qualified domain name of the ServiceDesk server computer.
The IP address or the domain name of the computer on which to install the Process Manager
database.
It must reside on the SQL server.
The user name and password of the administrator who can access the Process Manager
database.
on page 59.