Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual page 169

Table 14-1
Command Subcommand
Users Accounts
Users AD Users
Users Manage Delegations
AD Servers Not applicable
Reports Replication Schedule
List
Reports Report Schedule List
Commands on the Admin menu (continued)
Description
Lets you manage the various ServiceDesk user, group, permission,
and organization accounts.
This command has the following subcommands:
Manage Users
Lets you add, edit, and delete users. You can also manage groups,
organizations, and permissions for users, merge users, and set
user relationships. In addition, you can set the Users password,
enable or disable the user, add credit cards, transactions, and key
value pairs for the user.
List Permissions
Lets you add, edit, and delete permissions and view the users and
groups that are assigned a certain permission.
List Groups
Lets you add, edit, and delete groups, add users to groups, add
permissions to groups, and remove users from groups.
List Organizations
Lets you add, edit, and delete organizations, add users and
permissions to organizations, and remove users from
organizations.
Lets you view the current list of users in Active Directory and select
users to update.
Lets you add and delete delegations for users.
Lets you add and manage the Active Directory servers that ServiceDesk
is connected to.
See "About managing Active Directory servers in ServiceDesk"
on page 176.
Used with the Process Manager database replication.
Lets you configure the replication schedules that specify the Process
Manager data to replicate and when to replicate it.
Lets you configure the schedules that automatically execute and email
reports.
Performing administrative tasks
Commands on the Admin menu
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