Installing An Upgrade To The Servicedesk Application Software - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

Installing an upgrade to the ServiceDesk application
software
When a ServiceDesk upgrade is available, you can use the ServiceDesk installation
file to upgrade the ServiceDesk application software or Workflow Designer.
If Workflow Designer is installed on the same computer as ServiceDesk, you can
update both products at the same time. If Workflow Designer is installed on a
different computer, you can use this procedure to upgrade it on that computer.
The ServiceDesk Setup wizard scans the computer to determine the existing
ServiceDesk settings and it maintains those settings through the upgrade process.
The wizard does not display the settings pages by default. However, if you want
to change any settings, when you reach the Ready to Install page, you can back
up through the settings pages. You can change any of the existing settings except
those that appear on the Server Roles page.
During the upgrade, the ServiceDesk Setup wizard displays the workflow projects
that were updated for the new release. You can select the projects to update.
If your organization modified any of the projects that are listed, you have the
following options:
Leave the project s check box unchecked and do not update your modified
project.
Select the check box and overwrite your modified project with the updated
version.
If you have a backup of your modified project, you can revert to it if necessary.
This task is a step in the process for upgrading ServiceDesk.
See "Upgrading the ServiceDesk application software"
Before you begin, ensure that you meet the following prerequisites:
Any workflow projects that your organization customized are backed up.
Symantec Management Platform 7.0 SP3 is installed on the Notification Server
computer.
The ServiceDesk installation file is available on the ServiceDesk server
computer.
See "Downloading the ServiceDesk installation file"

Installing an upgrade to the ServiceDesk application software

Installing ServiceDesk
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on page 60.
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