Table of Contents
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Default classifications for problems (continued)
Table A-2
Main classification
Hardware
Hardware
Hardware
Internet
Network
How To
Classification level 2
Phone
Handheld
Drive
Can t Browse Web
Other
No Connection
Can t Access Some
Resources
Other
Access Email
Use Handheld
Other
Recover Deleted Files
View Email Attachment
Install Printer Drivers
Access the Web
Default categories in ServiceDesk
Default classifications for problems
Classification level 3
Voice Mail Not Working
Other
Reset Voice Mail Pin
No Dial Tone
Can t Sync
Other
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