Database Connection Page - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

Database Connection page

Option
Data Source
Data Base
Connect using
Options on the Notification Server Credentials page (continued)
Table 5-7
Option
Use HTTPS
This page lets you configure the settings for creating the Process Manager
database. This page appears during the ServiceDesk installation.
See "Installing the ServiceDesk application software on the ServiceDesk server
computer" on page 61.
The Process Manager database stores the Process Manager details such as groups,
users, and permissions.
Options on the Database Connection page
Table 5-8
Description
Lets you type the IP address or the domain name of the computer on which to install the
Process Manager database.
This database must reside on the SQL Server computer.
Lets you name the Process Manager database. The default name is Ensemble.
Lets you specify the authentication method for ServiceDesk to connect to the Process
Manager database.
The options are as follows:
Windows Integrated Security
Lets you use a domain account, which is the most common authentication method.
If you installed SQL Server on its own server, you must select this option. Due to a
limitation in Analysis Services, Windows authentication is required for the database
reporting to work in an off-box SQL configuration.
MS SQL Server Security
Lets you use a SQL account. Because the SQL account exists only on the database, this
method authenticates only the users who have accounts on the designated domain.
When you click this option, you can type a valid User ID and Password.
If you plan to use this authentication method, the target database server must be
configured to support SQL authentication.
Description
Lets you use the HTTPS protocol to connect to the Notification
Server computer.
Installing ServiceDesk

Database Connection page

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