Setting Up The Replication Database After The Initial Installation - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

Setting up the replication database after the initial
installation
3 On the Installation Preview page, review the settings.
If a View Details link appears next to an item in the list, you can click it to
view more information about that item s settings.
If all the settings are correct, click Install.
See "Installation Preview page"
4 During the installation, if the ServiceDesk Error page appears, you can view
any errors that occur. Select any of the following options:
Try Next Step
Skip Step
Retry
5 When the installation finishes, on the Installation Summary page, you can
open the ServiceDesk portal or close the page.
See "Installation Summary page"
You can create a database that replicates certain data from the Process Manager
database. The ServiceDesk Setup wizard creates and configures the replication
database if you complete the Database Replication page. This page is part of the
installation s advanced settings.
If you did not set up the replication database during the initial ServiceDesk
installation, you can do so later.
This procedure does not perform the replication. The replication occurs according
to a schedule that you configure in the ServiceDesk portal.
See "About replicating the Process Manager database"
Configuring the initial ServiceDesk settings

Setting up the replication database after the initial installation

on page 101.
Skip the step that failed and try to perform the next step in this
phase of the installation.
The installation is performed in phases, with each phase having
multiple steps.
Skip this phase of the installation and go to the next phase.
Try to repeat the failed step.
Typically, the steps that fail are those that require a connection
between ServiceDesk and the Symantec Management Platform.
For example, if a connection timeout occurs, you can repeat the
step and reconnect.
on page 101.
on page 138.
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