Sample Data Configuration Page - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

100 Configuring the initial ServiceDesk settings

Sample Data Configuration page

Sample Data Configuration page

in the default ServiceDesk groups while using your organization s preferred group
names.
See "About ServiceDesk authentication"
Options on the ServiceDesk Groups page
Table 6-8
Option
From AD
Group Name to Use
Switch to Drop Down
Form
SwitchtoTextboxForm
This page lets you install sample data to the ServiceDesk portal. It appears during
the configuration segment of the ServiceDesk Setup wizard.
The sample data consists of predefined users, organizational units, categories,
and process tickets. You can use the data for testing, training, or evaluation
purposes. It is not intended for production use.
See "Configuring the ServiceDesk application software during installation"
on page 88.
Options on the Sample Data Configuration page
Table 6-9
Option
Install Sample Data
Domain Name
on page 143.
Description
Enables the Group Name to Use option for the selected group.
Lets you type or select the group from your Active Directory that
corresponds to the ServiceDesk group.
This option is either a drop-down list that contains the groups
in your Active Directory or a box in which you type a group name.
Lets you toggle between a drop-down list or a text box for the
group name entry.
Description
Installs the sample data that is listed on the page.
Lets you type a domain name to append to the sample user names
to form logon names.
You can use any domain name, including your organization s
domain. You might want to use an alternate name so that you
can easily find and delete the sample users later.