Methods For Synchronizing Active Directory - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

Methods for synchronizing Active Directory

Method
Automatically
Manually run a full
synchronization
Manually synchronize
the Active Directory
changes only
Manually synchronize
all the Active Directory
servers that are
connected to
ServiceDesk
When your organization uses Active Directory authentication, ServiceDesk
synchronizes with Active Directory to add and update AD users and groups in the
Process Manager database.
See "About Active Directory synchronization"
During the ServiceDesk installation, the AD users and groups are imported to
ServiceDesk. After the installation, the synchronization can be initiated in several
ways.
Methods for synchronizing Active Directory
Table 15-2
Description
By default, ServiceDesk starts synchronizing with Active Directory 60 minutes after the
initial installation or the addition of a new AD server. The subsequent synchronizations
occur every 60 minutes thereafter unless you specify a different interval.
You can change the synchronization interval and edit other AD settings in the ServiceDesk
portal master settings.
You can run a full synchronization at any time. For example, when you add a new AD
server to ServiceDesk, you can synchronize it immediately instead of waiting for the next
automatic synchronization.
This process synchronizes either the entire Active Directory domain or the specific AD
organization groups that were selected for the server. You can run the full synchronization
from the AD Servers page.
You can run an incremental synchronization of Active Directory at any time from the AD
Servers page. With this synchronization process, you synchronize only the changes that
have been made to Active Directory since the last synchronization.
For example, run an incremental synchronization after you add a new user to Active
Directory.
You can synchronize ServiceDesk with all the Active Directory (AD) servers that it is
connected to.
See "About Active Directory synchronization"
Managing the Active Directory connections in ServiceDesk
Methods for synchronizing Active Directory
on page 173.
on page 173.
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