Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual page 186

186 Index
organization units, Active Directory
synchronization 82
organizational unit. See organization
outbound mail settings 95
P
permissions
about 141
group. See group permissions
persistence. See workflow persistence
plugin upload 168
portal. See ServiceDesk portal
portal page
about 145
customizing contents 147
managing 168
preview installation 101
primary contact
forcing for incidents 98
priority
about 131
defaults 132
how it is calculated 133
problem category
customization 129
problem classification
defaults 179
process
about 23
predefined 25
ServiceDesk core 25
Process Manager authentication. See ServiceDesk
authentication
Process Manager database 18
See also replication database
about 18
configuration 76
connection 75
replicating 138
system accounts 78
Process Manager virtual directory 79
process type actions 167
profile
managing 166
profile reference type 167
R
re-run installation 102
relationship type
about 167
creating 172
Release Notes 19
remote control through RDP 130
replication database 138
See also Process Manager database
about 138
configuration 77
creation 77
setting up 105
reporting database. See analysis database
round robin routing
settings 97
routing incidents
Follow the Sun 137
rule customization 127
S
sample data installation 100
screen capture utility
about installation 109
downloading installation file 112
installing with Package Delivery 111
security 141
server
configuration options 49
installation requirements 45
Notification Server computer 46
requirements 45
ServiceDesk 47
SQL 48
Symantec Management Platform 46
server roles 70
server, Active Directory. See Active Directory server
Service Catalog
about 138
service item
about 138
Service Level Agreement (SLA)
about 134
default time frames 136
time frames 135
ServiceDesk
application software. See ServiceDesk
application software
configuration. See ServiceDesk configuration
database. See Process Manager database
initial configuration 88