Installing Servicedesk - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

5
Chapter

Installing ServiceDesk

This chapter includes the following topics:
About installing the ServiceDesk solution software on the Notification Server
computer
Installing the ServiceDesk application software
Downloading the ServiceDesk installation file
Installing the ServiceDesk application software on the ServiceDesk server
computer
Installing Workflow Designer on a client computer
Installing an upgrade to the ServiceDesk application software
Maintenance page
Server Roles page
Install Location page
Server Configuration page
Workflow Designer Tasks page
Notification Server Credentials page
Database Connection page
Database Configuration page
Database Replication page
System Accounts Access page
Process Manager Configuration page