About The Contents Of Email Notifications - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

About the contents of email notifications

Change Management
Knowledge Management
The default notifications are ready to use. However, you can customize the email
notifications by editing the appropriate project in Workflow Designer. For example,
you can change the event that triggers a notification or create a notification for
a new event.
For more information about editing the email notifications, see the Workflow
Solution Customization Guide.
You can also change the default contents of the automatic email notifications.
See "About the contents of email notifications"
These automatic email notifications are different from the process notifications
that result from the events that occur on specific items within the ServiceDesk
portal. For example, the process notifications can be sent when a document or a
knowledge base entry is added, edited, or deleted.
ServiceDesk can send email notifications at various stages of the core processes,
based on one or more events that occur within the process.
See "About automatic email notifications"
The contents of the email messages are predefined and ready to use. However,
you can customize any of these messages. You can also edit the triggers of the
emails or add notifications to additional processes.
ServiceDesk obtains the contents of the email messages from several sources.
Customizing the email in ServiceDesk
About the contents of email notifications
on page 153.
on page 152.
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