Active Directory Server Dialog Box - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

80 Installing ServiceDesk

Active Directory Server dialog box

Option
Native authentication
Active Directory
authentication
Active Directory
Servers
Active Directory Server dialog box
Options on the Process Manager Authentication page (continued)
Table 5-13
Description
Uses the credentials and user accounts that are created within the Process Manager
database.
Although this option does not import Active Directory users, you can perform an import
through the ServiceDesk portal later.
Imports the Active Directory users to ServiceDesk during the installation, and checks their
credentials against an Active Directory server.
If you click this option, additional settings appear. These settings let you provide
authentication details and connect to your entire Active Directory or to one or more specific
organization units.
See "Active Directory Server dialog box"
See "Active Directory Container dialog box"
When you select Active Directory authentication, the ServiceDesk Groups page appears
during the configuration segment of the ServiceDesk Setup wizard. The ServiceDesk
Groups page lets you map the group names in Active Directory to the group names in
ServiceDesk.
See "ServiceDesk Groups page"
Lets you specify one or more Active Directory servers from which to import users and
authenticate user credentials. You can click Add to specify a server.
See "Active Directory Server dialog box"
Warning: If you specify multiple AD servers, and two AD administrators have the same
email address, the ServiceDesk installation fails. This issue applies only when the
administrators have different user names but the same email address. To avoid this issue,
you can change the credentials that are used in one of the domains
After the installation, you can change the authentication method in the portal
master settings.
This dialog box lets you configure the settings for connecting to your Active
Directory (AD) server. ServiceDesk can use Active Directory to import and
authenticate the users who log on to ServiceDesk. This dialog box appears during
the ServiceDesk installation when you click the Active Directory Authentication
option on the Process Manager Authentication page.
See "Process Manager Authentication page"
on page 80.
on page 82.
on page 99.
on page 80.
on page 79.