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Symantec GHOST - V 15.0 Manual

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Norton Ghost 15.0 User's
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Summary of Contents for Symantec GHOST - V 15.0

  • Page 1 Norton Ghost 15.0 User's Guide...

  • Page 2: Legal Notice

    Copyright © 2009 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, Norton, Norton AntiVirus, LiveUpdate, pcAnywhere, and SmartSector are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
  • Page 3 Symantec Corporation 350 Ellis Street Mountain View, CA 94043 http://www.symantec.com...

  • Page 4: Technical Support

    The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.

  • Page 5: Customer Service

    Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/techsupp/ Customer service Customer service information is available at the following URL: www.symantec.com/techsupp/...
  • Page 6 North America and Latin America supportsolutions@symantec.com Additional enterprise services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively.

  • Page 7: Table Of Contents

    ......27 About ensuring the recovery of your computer ........27 Testing Symantec Recovery Disk ............ 28 If driver validation fails ..............28 Creating a custom Symantec Recovery Disk CD ........29 Chapter 4 Getting Started ..............33 About key product components ............33 How you use Norton Ghost .............
  • Page 8 Running a one-time backup from Norton Ghost ......... 75 About running a one-time backup from Symantec Recovery Disk ..................76 Running a one-time backup from Symantec Recovery Disk .... 77 About Offsite Copy ............... 81 How Offsite Copy works ..............81 About using external drives as your Offsite Copy destination ..............
  • Page 9 Verifying that a backup is successful ..........95 Editing backup settings ..............95 Enabling event-triggered backups ........... 96 About Symantec ThreatCon ............. 96 Editing a backup schedule .............. 97 Turning off a backup job ..............97 Deleting backup jobs ..............97 Adding users who can back up your computer ........
  • Page 10 Contents Chapter 10 Monitoring the status of your backups ......115 About monitoring backups ............115 Rescanning a computer s hard disk .......... 116 Monitoring backup protection from the Home page ......116 Monitoring backup protection from the Status page ......118 About SNMP traps ..............
  • Page 11 Exploring files and folders on your computer using Symantec Recovery Disk ..............188 About using the networking tools in Symantec Recovery Disk .... 188 Starting networking services ..........189 Using the pcAnywhere thin host for a remote recovery ....189 Mapping a network drive from within Symantec Recovery Disk ................
  • Page 12 Contents Chapter 15 Copying a drive ..............197 About copying a drive ..............197 Preparing to copy drives .............. 197 Copying one hard drive to another hard drive ........198 About drive-to-drive copying options ........199 Appendix A Using a search engine to search recovery points ................

  • Page 13: Introducing Norton Ghost

    Chapter Introducing Norton Ghost This chapter includes the following topics: About Norton Ghost What is new in Norton Ghost Hiding or showing the Advanced page Getting more information about Norton Ghost About Norton Ghost Norton Ghost provides advanced backup and recovery for your computer. Protect any kind of data you keep on your computer by making a backup of your computer's entire hard disk.

  • Page 14: What Is New In Norton Ghost

    Introducing Norton Ghost What is new in Norton Ghost Virus attacks: Damage might be done before a virus is quarantined. Faulty software installations: Some software can negatively affect your computer's performance, and slow it down to the point that programs or documents require too much time to open.

  • Page 15: Hiding Or Showing The Advanced Page

    You can now create independent recovery Symantec Recovery Disk points using the new Back Up My Computer feature in Symantec Recovery Disk. Sometimes known as a cold backup or offline backup, you can create recovery points of a partition without the need to install Norton Ghost or its Agent.

  • Page 16: Getting More Information About Norton Ghost

    Support page includes one-click access to more information. The page also includes access to the product help system, the product User's Guide. It also includes access to the Symantec Knowledge Base where you can find troubleshooting information. To access Help and Support Start Norton Ghost.

  • Page 17: Installing Norton Ghost

    Chapter Installing Norton Ghost This chapter includes the following topics: Before you install Installing Norton Ghost Updating Norton Ghost About uninstalling Norton Ghost Before you install Installation procedures might vary, depending on your work environment and which installation options you choose. This chapter focuses on installing the full version of Norton Ghost from the installation CD.
  • Page 18 Norton Ghost: Norton Ghost Agent: 512 MB Norton Ghost user interface and Recovery Point Browser: 512 MB Symantec Recovery Disk: 1 GB (dedicated) LightsOut Restore: 1 GB Available hard disk space The following are hard disk space requirements for Norton...

  • Page 19: About Supported File Systems And Removable Media

    Installing Norton Ghost Before you install Minimum system requirements (continued) Table 2-1 Component Minimum requirements CD-ROM or DVD-ROM drive The drive can be any speed, but it must be capable of being used as the startup drive from the BIOS. Norton Ghost uses Gear Software technology.

  • Page 20: About Disabled Features

    If a feature is not accessible in the product user interface, it is likely not included with your version of the product. Refer to the Symantec Web site for information about the features that are included with your version of Norton Ghost.

  • Page 21: Installing Norton Ghost

    Installing Norton Ghost Installing Norton Ghost “About running a one-time backup from Symantec Recovery Disk” on page 76. The 60-day grace period of Norton Ghost begins when you do any one of the following in the software: Define a drive-based or file and folder backup...
  • Page 22 Installing Norton Ghost Installing Norton Ghost Warning: The Symantec Recovery Disk CD provides the tools that you need to recover your computer. How you received Symantec Recovery Disk depends on the version of the product that you purchased. For example, Symantec Recovery Disk is included with your product either on a separate CD, or on your product CD.

  • Page 23: Completing The Installation

    Installing Norton Ghost Installing Norton Ghost CD/DVD Support Required for backing up directly to CD/DVD, and for creating a custom Symantec Recovery Disk CD. A CD/DVD burner is required to use this feature. LiveUpdate Keeps your Symantec software up-to-date with the latest product updates.

  • Page 24: Activating Norton Ghost Later

    Installing Norton Ghost Installing Norton Ghost Do any of the following: Click Run LiveUpdate to check for any product updates since the product shipped. Click Launch Easy Setup to open the Easy Setup window when you complete the install process. (This option is not available in the Desktop version of Norton Ghost.) Click Enable Google Desktop File and Folder Recovery if you want Google Desktop to search your recovery points for the files and folders that you...

  • Page 25: Updating Norton Ghost

    You can receive software updates for your version of the product over an Internet connection. LiveUpdate connects to the Symantec LiveUpdate server and automatically downloads and installs updates for each Symantec product that you own. You run LiveUpdate as soon as you install the product. You should continue to run LiveUpdate periodically to obtain program updates.
  • Page 26 Installing Norton Ghost About uninstalling Norton Ghost...

  • Page 27: Ensuring The Recovery Of Your Computer

    If Windows fails to start or it does not run normally, you can recover your computer by using the Symantec Recovery Disk CD. The drivers that are included on the recovery disk must match the drivers that are required to run your computer's network cards and hard disks.

  • Page 28: Testing Symantec Recovery Disk

    Ensuring the recovery of your computer Testing Symantec Recovery Disk Testing Symantec Recovery Disk You should test the Symantec Recovery Disk CD to ensure that the recovery environment runs properly on your computer. Note: Depending on which version of the product you have purchased, Symantec Recovery Disk is either included on your product CD, or as a separate CD.

  • Page 29: Creating A Custom Symantec Recovery Disk Cd

    Creating a custom Symantec Recovery Disk CD Even if driver validation succeeds and your Symantec Recovery Disk CD appears to work, you should create a custom Symantec Recovery Disk CD. A custom CD contains your computer's current network and storage device drivers. It helps to ensure that in an emergency you can get to the recovery points that are required to restore your computer.
  • Page 30 Ensuring the recovery of your computer Creating a custom Symantec Recovery Disk CD Specify the following: Disk label Type the name that you want to use for the Symantec Recovery Disk label. Burn Symantec Recovery Disk to CD/DVD If you want to save your customized...
  • Page 31 Ensuring the recovery of your computer Creating a custom Symantec Recovery Disk CD Automatically start Symantec Select this option if you want the pcAnywhere Symantec pcAnywhere thin host to start automatically when you start Symantec Recovery Disk. Click Configure to specify pcAnywhere...
  • Page 32 Back Up My Computer). Click Finish. Warning: Be certain to test your new, custom Symantec Recovery Disk CD. It ensures that you can use the CD to start your computer and that you can access the drive that contains your recovery points.

  • Page 33: Getting Started

    About key product components How you use Norton Ghost Starting Norton Ghost Configuring Norton Ghost default options About key product components Norton Ghost includes two key components: the program itself, and the Symantec Recovery Disk CD. Key product components Table 4-1 Key Component...

  • Page 34: How You Use Norton Ghost

    Key Component Description Symantec Recovery Disk CD The Symantec Recovery Disk CD is used to start your computer in the recovery environment. If your computer's operating system fails, use Symantec Recovery Disk to recover your system drive (the drive where your operating system is installed).

  • Page 35: Starting Norton Ghost

    Getting Started Starting Norton Ghost Using Norton Ghost Figure 4-1 Starting Norton Ghost Norton Ghost is installed in the Windows Program Files folder by default. During installation, a program icon is installed in the Windows system tray from which you can open Norton Ghost. You can also open Norton Ghost from the Windows Start menu.

  • Page 36: Configuring Norton Ghost Default Options

    15.0 tray icon. In the Windows system tray, right-click the Norton Ghost tray icon, and then click Open Symantec Norton Ghost 15.0. Configuring Norton Ghost default options The Options dialog box includes several views that let you configure the following...
  • Page 37 Getting Started Configuring Norton Ghost default options Options Description File Types Lets you manage file types and file type categories, which are used as a method for selecting the types of files you want included in a file and folder backup. “Managing file types”...

  • Page 38: Selecting A Default Backup Destination

    Getting Started Configuring Norton Ghost default options Options Description SNMP Trap If you have a Network Management System (NMS) application, you can enable SNMP Traps support to send notifications to you NMS application. “About SNMP traps” on page 122. To configure Norton Ghost default options Start Norton Ghost.

  • Page 39: Adjusting The Effect Of A Backup On Computer Performance

    Getting Started Configuring Norton Ghost default options Enter a path to a folder where you want to store recovery points and file and folder backup data, or click Browse to look for a location. You cannot use an encrypted folder as your backup destination. If you want to encrypt your backup data to prevent another user from accessing it, refer to the Advanced options when you define or edit a backup.

  • Page 40: Adjusting Default Tray Icon Settings

    Getting Started Configuring Norton Ghost default options Network cards: Is your network wired or wireless? What are the speeds of your network cards? Network backbone: What is the size of your network pipeline? Does it support 10 MB transfer rates, or 1 GB transfer rates? Network server: How robust is your server hardware? How fast is its processor? How much RAM does it have? Is it fast or slow? Backing up: How many computers are scheduled to back up at the same time?

  • Page 41: Managing File Types

    Getting Started Configuring Norton Ghost default options To adjust default tray icon settings In Norton Ghost, on the menu bar, click Tasks > Options. Click Tray Icon and select one of the following: Show system tray icon Displays the Norton Ghost icon in the system tray.
  • Page 42 Getting Started Configuring Norton Ghost default options To create a new file type and extensions In Norton Ghost, on the menu bar, click Tasks > Options. Click File Types. At the bottom of the File types list, click the Add a file type (+) button to add a file type category.

  • Page 43: Using Nicknames For External Drives

    Getting Started Configuring Norton Ghost default options Using nicknames for external drives When you choose an external drive for use with Norton Ghost as either a backup destination or an Offsite Copy destination, it can become confusing if you are using more than one drive, especially when the assigned drive letter changes each time you plug in the drive.

  • Page 44: Configuring Default Ftp Settings For Use With Offsite Copy

    Getting Started Configuring Norton Ghost default options Configuring default FTP settings for use with Offsite Copy File Transfer Protocol, or FTP, is the simplest and most secure way to copy files over the Internet. Norton Ghost serves as an FTP client to copy your recovery points to a remote FTP server as a secondary backup of your critical data.
  • Page 45 Getting Started Configuring Norton Ghost default options Two logging methods are available: Norton Ghost logging, and the Windows application log. From the Options page, you can configure both methods. To log Norton Ghost messages In Norton Ghost, on the menu bar, click Tasks > Options. Under Notifications, click Log File.

  • Page 46: Enabling Email Notifications For Product (Event) Messages

    Getting Started Configuring Norton Ghost default options Click the Select the priority and type of messages list and select the priority level at which a message should be logged. All messages Send all messages, regardless of priority levels. Medium and high priority messages Send only medium and high priority messages.
  • Page 47 Getting Started Configuring Norton Ghost default options Click the Select the priority and type of messages list and select the priority level at which an email should be sent. All messages Send all messages, regardless of priority levels. Medium and high priority messages Send only medium and high priority messages.
  • Page 48 Getting Started Configuring Norton Ghost default options...

  • Page 49: Best Practices For Backing Up Your Data

    Chapter Best practices for backing up your data This chapter includes the following topics: About backing up your data About choosing a backup type Best practices for backing up Additional tips about backups After defining your backup job About selecting a backup destination About backing up dual-boot computers About backing up your data To back up your computer or your individual files and folders, you do the following:...

  • Page 50: About Choosing A Backup Type

    Best practices for backing up your data About choosing a backup type What compression levels to specify for recovery points, and whether to enable security settings (encryption and password protection). Which of the many other options you want to use. You can customize each backup according to your backup needs.

  • Page 51: About Backups

    Best practices for backing up your data Best practices for backing up About backups When you back up your computer, you choose from two types of backups: drive-based backup: backs up an entire hard drive file and folder backup: backs up only the files and folders you select Which backup type you choose depends on what you are trying to protect and how much storage space you have to store backup data (recovery points, and file and folder backup data).
  • Page 52 Best practices for backing up your data Best practices for backing up Consider using external drives as Using an external drive makes your backup data more your backup destination. portable. Should you need to remove your critical data from a particular location, you can quickly grab an external drive on your way out the door.

  • Page 53: During A Back Up

    Use the D drive to create, edit, and store personal files and folders. For other drive management solutions, go to the Symantec Web site at the following URL: www.symantec.com/. Verify the recovery point after you When you define a backup, you should select the create it to ensure that it is stable.

  • Page 54: Additional Tips About Backups

    Best practices for backing up your data Additional tips about backups Review the Status page to verify Periodically review the Status page. You can also that backups have happened and review the events log on the Advanced page. to identify any potential problems. The event log records events when they occur, backups and any errors that might have occurred during or after a backup.

  • Page 55: After Defining Your Backup Job

    Best practices for backing up your data After defining your backup job Do not run a disk defragmentation program during a backup. Doing so will significantly increase the time that it takes to create the recovery point and might cause unexpected system resource issues. If you have two or more drives that are dependent on each other, you should include both drives in the same backup.

  • Page 56: About Selecting A Backup Destination

    Best practices for backing up your data About selecting a backup destination About selecting a backup destination You should review the following information before deciding where to store recovery points and file and folder backup data. Note: If you choose to use CDs or DVDs as your backup destination (not recommended), you cannot back up to a sub-folder on the disk.
  • Page 57 Best practices for backing up your data About selecting a backup destination Selecting a backup destination (continued) Table 5-1 Backup destination Information to consider Network folder If your computer is connected to a network, you can save your recovery points and file and folder backup data to a network folder.

  • Page 58: About Backing Up Dual-Boot Computers

    Fast backup and recovery Must have supported network interface card Can schedule unattended (recommended) drivers to restore from backups Symantec Recovery Disk Inexpensive because Must understand and drive space can be assign the appropriate overwritten repeatedly rights for users who will...

  • Page 59: Backing Up Entire Drives

    About defining a drive-based backup Defining a drive-based backup Compression levels for drive-based backups Running a one-time backup from Norton Ghost About running a one-time backup from Symantec Recovery Disk About Offsite Copy How Offsite Copy works About defining a drive-based backup A drive-based backup takes a snapshot of your entire hard drive, capturing every bit of information that is stored on it for later retrieval.

  • Page 60: Defining A Drive-Based Backup

    Backing up entire drives Defining a drive-based backup Defining a drive-based backup Define a drive-based backup to take a shapshot of your entire hard drive. To define a drive-based backup On the Home or Tasks page, click Run or Manage Backups. In the Run or Manage Backups window, click Define New.
  • Page 61 Backing up entire drives Defining a drive-based backup “About Offsite Copy” on page 81. Click Next. On the Options panel, set the recovery point options you want. “Recovery point options” on page 64. (Optional) Click Advanced, set the advanced options you want, and then click OK to return to the Options panel.

  • Page 62: Related Drives Options

    Backing up entire drives Defining a drive-based backup Only run once Runs the backup one time on the date and at the time you specify. When you select this option, the Create a single recovery point box appears. If you want the backup to run automatically according to a schedule, select Schedule, enter a start time, and select the days of the week when the backup should run.

  • Page 63: Recovery Point Type Options

    Backing up entire drives Defining a drive-based backup “About backing up Microsoft virtual hard disks” on page 205. If you use Microsoft's BitLocker Drive Encryption to encrypt the data on a data drive (any drive that does not have the operating system installed on it), be aware that Norton Ghost does not work with locked data drives.

  • Page 64: Backup Destination Options

    Backing up entire drives Defining a drive-based backup Backup destination options The following table describes the options on the Backup Destination Page. Backup destination options Table 6-2 Option Description Folder field Indicates the location where you want to store the recovery points. If Norton Ghost detects that this location does not have enough available space, it alerts you.
  • Page 65 Type a name for your backup. Note: This option does not appear if you create a recovery point using the Back Up My Computer feature in Symantec Recovery Disk. Compression Select one of the following compression levels for the recovery point.:...

  • Page 66: Advanced Scheduling Options

    201. Note: This option does not appear if you create a recovery point using the Back Up My Computer feature in Symantec Recovery Disk. Include system and temporary files Select this option to include indexing support for operating system and temporary files when a recovery point is created on the client computer.

  • Page 67: About Files That Are Excluded From Drive-Based Backups

    Backing up entire drives Defining a drive-based backup Advanced scheduling options Table 6-4 Option Description Schedule (Backup Time) Do one or more of the following: Click Schedule, and then select the days and a start time for when the backup should run.

  • Page 68: About Network Credentials

    Backing up entire drives Defining a drive-based backup About network credentials If you are connecting to a computer on a network, you are required to enter the user name and password for network access, even if you have previously authenticated to the network. This is because the Norton Ghost 15.0 service runs as the local System account.
  • Page 69 Backing up entire drives Defining a drive-based backup You can specify the location of command files if you want them to be located in a place other than the default location. You can also specify a location on a per-job basis, as well as specify a location that can be shared among several computers.

  • Page 70: Advanced Options For Drive-Based Backups

    Backing up entire drives Defining a drive-based backup Recovery point creation stages Table 6-5 Stage Description Run before snapshot creation This stage occurs after a backup has started and before a recovery point is created. You can run a command during this stage to prepare for the recovery point creation process.
  • Page 71 Backing up entire drives Defining a drive-based backup Advanced options for drive-based backups Table 6-6 Option Description Divide into smaller files to simplify archiving Splits the recovery point into smaller files and specifies the maximum size (in MB) for each file. For example, if you plan to copy a recovery point to ZIP disks from your backup destination, specify a maximum file size of...
  • Page 72 You can also encrypt recovery points that were created with earlier versions of Symantec LiveState Recovery or Norton Ghost. However, encrypting those files makes them readable with the current product only. You can view the encryption strength of a recovery point at any time by viewing the properties of the file from the Recovery Point Browser.
  • Page 73 If you do not type the correct password or you forget the password, you cannot open the recovery point. Symantec Technical Support cannot open an encrypted recovery point. Besides bit strength, the format of the password can improve the security of your data.

  • Page 74: Compression Levels For Drive-Based Backups

    Backing up entire drives Compression levels for drive-based backups In the tree panel of the Recovery Point Browser, select the recovery point. For example: C_Drive001.v2i. On the File menu, click Verify Recovery Point. If the Verify Recovery Point option is unavailable, you must first dismount the recovery point.

  • Page 75: Running A One-Time Backup From Norton Ghost

    Or, you can run it when you learn about a new computer security threat. You can also use Symantec Recovery Disk to create one time cold backups. “About running a one-time backup from Symantec Recovery Disk”...

  • Page 76: About Running A One-Time Backup From Symantec Recovery Disk

    You can also use the Symantec Recovery Disk CD to create recovery points if you experience any of the following: A level of corruption prevents you from starting Windows on the computer.

  • Page 77: Running A One-Time Backup From Symantec Recovery Disk

    Backing up entire drives About running a one-time backup from Symantec Recovery Disk When you want to create a backup from the Symantec Recovery Disk CD, you are prompted for a valid license key only for the following scenarios: You use the original, shipping version of the Symantec Recovery Disk CD to create a backup of a computer that does not have Norton Ghost installed.
  • Page 78 Backing up entire drives About running a one-time backup from Symantec Recovery Disk In the Backup Destination panel, set the options you want, then click Next. Folder field Lets you browse to and specify the location where you want to store the independent recovery point.
  • Page 79 Backing up entire drives About running a one-time backup from Symantec Recovery Disk In the Options panel, set the desired compression level for the recovery point. None Use this option if storage space is not an issue. However, if the backup is being...
  • Page 80 Backing up entire drives About running a one-time backup from Symantec Recovery Disk Divide into smaller files to simplify You can split the recovery point into archive smaller files and specify the maximum size (in MB) for each file. For example, if you plan to copy a...

  • Page 81: About Offsite Copy

    About Offsite Copy Click Next. Click Finish to run the backup. When the backup is finished, click Close to return to the main Symantec Recovery Disk window. About Offsite Copy Backing up your data to a secondary hard disk is a critical first step to protecting your information assets.

  • Page 82: About Using External Drives As Your Offsite Copy Destination

    Backing up entire drives How Offsite Copy works the backup job completes at 6:20 p.m., Norton Ghost detects that the Offsite Copy destination drive is not available and the copy process is aborted. The following morning, you plug the drive back in to the computer. Norton Ghost detects the presence of the Offsite Copy destination drive and automatically begins copying your recovery points.
  • Page 83 Backing up entire drives How Offsite Copy works On Tuesday morning, you find that Monday's base recovery point has been successfully copied to drive A. At the end of the day, you unplug drive A and take it home for safe keeping. On Wednesday morning, you bring drive B to the office.

  • Page 84: About Using A Network Server As Your Offsite Copy Destination

    Backing up entire drives How Offsite Copy works Each time you plug in either drive A or B, the latest recovery points are added to the drive. This method gives you multiple points in time for recovering your computer in the event that the original backup destination drives fail or become unrecoverable.

  • Page 85: About Using An Ftp Server As Your Offsite Copy Destination

    Backing up entire drives How Offsite Copy works About using an FTP server as your Offsite Copy destination Using an FTP server as your Offsite Copy destination is similar to using a network path. You must provide a valid FTP path to the FTP server. You must also provide the correct FTP connection information to Norton Ghost in order for this method to work correctly.
  • Page 86 Backing up entire drives How Offsite Copy works...

  • Page 87: Backing Up Files And Folders

    Chapter Backing up files and folders This chapter includes the following topics: Defining a file and folder backup About folders that are excluded by default from file and folder backups Defining a file and folder backup When you define and run a file and folder backup, copies are made of each of the files and folders that you have chosen to back up.
  • Page 88 Backing up files and folders Defining a file and folder backup Select the files and folders you want to include in your backup, and then click Next. Selecting file types lets Norton Ghost find and include files that match the files you want backed up.

  • Page 89: About Folders That Are Excluded By Default From File And Folder Backups

    Backing up files and folders About folders that are excluded by default from file and folder backups “About folders that are excluded by default from file and folder backups” on page 89. Click OK, and then click Next. Click Schedule if you want the backup to run automatically, according to a schedule.
  • Page 90 Backing up files and folders About folders that are excluded by default from file and folder backups “Defining a file and folder backup” on page 87. You can include these folders when you define a file and folder backup.

  • Page 91: Running And Managing Backup Jobs

    Chapter Running and managing backup jobs This chapter includes the following topics: Running an existing backup job immediately Running a backup with options Adjusting the speed of a backup Stopping a task Verifying that a backup is successful Editing backup settings Enabling event-triggered backups Editing a backup schedule Turning off a backup job...

  • Page 92: Running A Backup With Options

    Running and managing backup jobs Running a backup with options You can run an existing backup at any time. Note: If necessary, you can run a quick backup of a particular drive without using a defined backup. “Running a one-time backup from Norton Ghost” on page 75.

  • Page 93: Backup Options

    Running and managing backup jobs Running a backup with options Note: Using this option does not change the settings of the defined backup. To do that, you must open the backup and edit its settings manually. “Editing a backup schedule” on page 97.

  • Page 94: Adjusting The Speed Of A Backup

    Running and managing backup jobs Adjusting the speed of a backup Backup options (continued) Table 8-1 Options Description Independent recovery point Select this option to create an independent recovery point, which is a complete snap shot of your entire drive. To specify an alternate backup location, click Browse.

  • Page 95: Verifying That A Backup Is Successful

    Running and managing backup jobs Verifying that a backup is successful On the Windows system tray, right-click the Norton Ghost tray icon, and then click Cancel the Current Operation. Verifying that a backup is successful After a backup completes, you can validate the success of the backup from the Status page to ensure you have a way to recover lost or damaged data.

  • Page 96: Enabling Event-Triggered Backups

    When you enable the Symantec ThreatCon trigger for a selected backup job, Norton Ghost detects changes in the threat level. Your computer must be connected to the Internet at the time.

  • Page 97: Editing A Backup Schedule

    But if you connect your computer to the Internet at any time, it becomes vulnerable. You do not have to enable or disable Symantec ThreatCon when you go on or offline. It works if you are online, but does nothing if you are off line.

  • Page 98: Adding Users Who Can Back Up Your Computer

    To add users who can back up a computer On the Windows taskbar, click Start > Programs > Symantec Norton Ghost > Security Configuration Tool. On Windows Vista, click Start > All Programs > Symantec > Security Configuration Tool.
  • Page 99 On the Windows taskbar, click Start > Programs > Symantec Norton Ghost > Security Configuration Tool On Windows Vista and Windows 7, click Start > All Programs > Symantec > Security Configuration Tool. Select a user or group from the Group or user names box.
  • Page 100 Running and managing backup jobs Adding users who can back up your computer...

  • Page 101: Backing Up Remote Computers From Your Computer

    Chapter Backing up remote computers from your computer This chapter includes the following topics: About backing up other computers from your computer Adding computers to the Computer List Deploying the Norton Ghost Agent Using the Norton Ghost Agent About managing the Norton Ghost Agent through Windows Services About best practices for using services Controlling access to Norton Ghost About backing up other computers from your...

  • Page 102: Adding Computers To The Computer List

    You can deploy the agent without a license for a 60-day evaluation. After that time, you must purchase and install the license to continue managing the remote computer. You can purchase additional licenses at the Symantec Global Store. Visit the following Web site: http://shop.symantecstore.com...

  • Page 103: Deploying The Norton Ghost Agent

    Your computer must meet the minimum memory requirement to run the Recover My Computer wizard or the Recovery Point Browser in Symantec Recovery Disk. Note: If you install a multilingual version of the product, you must have a minimum of 768 MB of RAM to run Symantec Recovery Disk.
  • Page 104 Backing up remote computers from your computer Deploying the Norton Ghost Agent On the View tab, scroll to the end of the list and verify that the Use simple file sharing check box is not selected, and then click OK. On the Windows Control Panel, click Windows Firewall.

  • Page 105: Using The Norton Ghost Agent

    Backing up remote computers from your computer Using the Norton Ghost Agent where <drive> is the drive letter of your media drive. For Windows Vista, if the Run option is not visible, do the following: Right-click the Start button, and click Properties. On the Start Menu tab, click Customize.

  • Page 106: About Managing The Norton Ghost Agent Through Windows Services

    Backing up remote computers from your computer About managing the Norton Ghost Agent through Windows Services to use the Norton Ghost Deploy Agent feature to remotely install the agent on a computer in the domain whose data you want to protect. To use the Norton Ghost Agent On the Windows system tray, do one of the following: Right-click the Norton Ghost tray icon, and then click Reconnect to restart...

  • Page 107: About Best Practices For Using Services

    Backing up remote computers from your computer About best practices for using services Set up recovery actions to take place if the Norton Ghost Agent fails to start. For example, you can restart the Norton Ghost Agent automatically or restart the computer.

  • Page 108: Opening Windows Services

    Backing up remote computers from your computer About best practices for using services Opening Windows Services There are several methods you can use to open Windows Services to manage the Norton Ghost Agent. To open Services Do one of the following: On the Windows Control Panel, click Administrative Tools >...

  • Page 109: Setting Up Recovery Actions When The Norton Ghost Agent Does Not Start

    Backing up remote computers from your computer About best practices for using services If you stop the Norton Ghost Agent service while Norton Ghost is running, you receive an error message, and Norton Ghost is disconnected from the agent. In most cases, you can click Reconnect from the Task pane or from the Tray icon to restart the Norton Ghost Agent.

  • Page 110: Viewing Norton Ghost Agent Dependencies

    Backing up remote computers from your computer About best practices for using services On the Recovery tab, in the First failure, Second failure, and Subsequent failures lists, select the action that you want: Restart the Service Specify the number of minutes before an attempt to restart the service is made.

  • Page 111: Controlling Access To Norton Ghost

    Backing up remote computers from your computer Controlling access to Norton Ghost Required services Table 9-2 Service Startup type Event Log Automatic Plug and Play Automatic Remote Procedure Call (RPC) Automatic To view Norton Ghost Agent dependencies In the Services window, under Name, click Norton Ghost. “Opening Windows Services ”...
  • Page 112 User-denied permissions override group-allow permissions. To add users and groups On the Windows taskbar, click Start > Programs > Symantec Norton Ghost > Security Configuration Tool. Click Add. In the Select Users or Groups dialog box, click Advanced.

  • Page 113: Running Norton Ghost Using Different User Rights

    Controlling access to Norton Ghost To remove a user or group On the Windows Start menu, click Programs > Symantec Norton Ghost > Security Configuration Tool. Select the user or group that you want to remove, and then click Remove.
  • Page 114 Backing up remote computers from your computer Controlling access to Norton Ghost...

  • Page 115: Monitoring The Status Of Your Backups

    Chapter Monitoring the status of your backups This chapter includes the following topics: About monitoring backups Monitoring backup protection from the Home page Monitoring backup protection from the Status page About SNMP traps Customizing the status reporting of a drive (or file and folder backups) Viewing drive details Improving the protection level of a drive About using event log information to troubleshoot problems...

  • Page 116: Rescanning A Computer S Hard Disk

    Monitoring the status of your backups Monitoring backup protection from the Home page Rescanning a computer s hard disk Use Refresh to update the drive information that is displayed in various views of the product. This feature is useful when hard disk configurations have changed but the changes do not immediately appear in Norton Ghost.
  • Page 117 Monitoring the status of your backups Monitoring backup protection from the Home page Backup protection levels (continued) Table 10-1 Icon Title Description Partially backed up A backup is defined, but it is not scheduled or has not run for a long time. This status can indicate that the existing recovery points are outdated.

  • Page 118: Monitoring Backup Protection From The Status Page

    Monitoring the status of your backups Monitoring backup protection from the Status page Monitoring backup protection from the Status page The Status page lets you monitor the status of your backups. The Status page lists each drive on your computer and includes a calendar that contains your backup histories.
  • Page 119 Monitoring the status of your backups Monitoring backup protection from the Status page Backups calendar icons (continued) Table 10-2 Icon Description States Represents a drive-based This icon can appear in the backup that is configured to following states: create incremental recovery points.
  • Page 120 Monitoring the status of your backups Monitoring backup protection from the Status page Backups calendar icons (continued) Table 10-2 Icon Description States Represents a file and folder This icon can appear in the backup. It indicates that a file following states: and folder backup is scheduled to occur on the day Indicates that the backup ran...
  • Page 121 Monitoring the status of your backups Monitoring backup protection from the Status page Backups calendar icons (continued) Table 10-2 Icon Description States Represents two or more This icon can appear in the backups are scheduled to run following states: on the day on which this icon appears.

  • Page 122: About Snmp Traps

    Monitoring the status of your backups About SNMP traps Use the scroll bar at the bottom of the calendar to scroll backward or forward in time. About SNMP traps You must install and configure the Windows SNMP service on your computer in order for SNMP traps to work from Norton Ghost.
  • Page 123 Monitoring the status of your backups Customizing the status reporting of a drive (or file and folder backups) that your computer is at risk. You can configure Norton Ghost to ignore drive D so that it does not calculate the status of drive D in the Backup Status panel on the Home page.

  • Page 124: Viewing Drive Details

    Monitoring the status of your backups Viewing drive details Viewing drive details The Advanced page lets you view details about your hard drives. You can view the following drive details: Name Displays the name that you assigned to the backup when you defined Type Identifies the type of recovery point the backup creates when it runs.
  • Page 125 Monitoring the status of your backups Improving the protection level of a drive To improve the protection level of a drive On the Status page, select a drive that requires attention from the Drives column.
  • Page 126 Monitoring the status of your backups Improving the protection level of a drive In the Status section at the bottom of the page, right-click the backup you want to edit, and then select one of the following menu items: Run Backup Now Runs the selected backup job immediately.

  • Page 127: About Using Event Log Information To Troubleshoot Problems

    Monitoring the status of your backups About using event log information to troubleshoot problems “Editing backup settings” on page 95. About using event log information to troubleshoot problems When Norton Ghost performs an action, it records the event (for example, when a backup job runs).
  • Page 128 Monitoring the status of your backups About using event log information to troubleshoot problems...

  • Page 129: Exploring The Contents Of A Recovery Point

    Chapter Exploring the contents of a recovery point This chapter includes the following topics: About exploring recovery points Exploring a recovery point through Windows Explorer Opening and restoring files within a recovery point About using a search engine Dismounting a recovery point drive Viewing the drive properties of a recovery point About exploring recovery points You can use Norton Ghost to explore files in a recovery point by assigning it a...

  • Page 130: Exploring A Recovery Point Through Windows Explorer

    Exploring the contents of a recovery point Exploring a recovery point through Windows Explorer You can only run programs from within a mapped recovery point that do not rely on registry values, COM interfaces, dynamic link libraries (DLLs), or other similar dependencies.

  • Page 131: Mounting A Recovery Point From Windows Explorer

    Exploring the contents of a recovery point Opening and restoring files within a recovery point Mounting a recovery point from Windows Explorer You can also manually mount a recovery point as a drive by opening your backup destination folder in Windows Explorer. You can use Windows Explorer to search the contents of the recovery point.

  • Page 132: About Using A Search Engine

    If you have a desktop search engine, such as Google Desktop, you can configure your backups to create recovery points that are searchable. Note: If your organization uses Symantec Backup Exec Web Retrieve, it is likely that your network administrator has already enabled this feature.

  • Page 133: Dismounting A Recovery Point Drive

    Exploring the contents of a recovery point Dismounting a recovery point drive Dismounting a recovery point drive All of your mounted recovery point drives are unmounted when you restart the computer. You can also unmount the drives without restarting the computer. To dismount a recovery point drive in Windows Explorer In Windows Explorer, navigate to the mounted recovery point.
  • Page 134 Exploring the contents of a recovery point Viewing the drive properties of a recovery point To view the drive properties of a recovery point In the Recovery Point Browser, in the tree panel, click the recovery point that contains the drive that you want to view. Select a drive.

  • Page 135: Managing Backup Destinations

    Chapter Managing backup destinations This chapter includes the following topics: About backup destinations About how backup data works Managing recovery point storage Running a one-time virtual conversion Defining a virtual conversion job About managing file and folder backup data Automating management of backup data Moving your backup destination About backup destinations A backup destination is the location in which your backup data is stored.

  • Page 136: About Drive-Based Backups

    Managing backup destinations About how backup data works Drive-based backup Use this option to back up an entire drive (for example, your system drive which is typically C). You can then restore any file, folder, or your entire drive. File and folder backup Use this option to back up only the files and folders that you select.

  • Page 137: Managing Recovery Point Storage

    Managing backup destinations Managing recovery point storage stored at several locations on your computer, Norton Ghost locates all Word documents (files that end with .doc) and includes them in your backup. You can even edit the list of file types to include types unique to the software you use. Norton Ghost also keeps multiple versions of the same files for you, so that you can restore the version of a file that contains the changes you need to restore.

  • Page 138: Cleaning Up Old Recovery Points

    Managing backup destinations Managing recovery point storage Cleaning up old recovery points Over time, you might end up with recovery points that you no longer need. For example, you might have several recovery points created months ago that you no longer need because you have more current ones containing your latest work.

  • Page 139: Deleting Recovery Points Within A Set

    Managing backup destinations Managing recovery point storage Click Yes to confirm the deletion. Click OK. Deleting recovery points within a set A recovery point set can contain multiple recovery points created over time that you can delete to reclaim storage space. The Delete Points option lets you delete all of the recovery points created between the first recovery point and last recovery point in the set.
  • Page 140 Managing backup destinations Managing recovery point storage removable media such as DVDs or CDs. You can then store these copies in a protected location. You can also create archive copies of your recovery points to free up disk space. For example, you can copy recovery points to a CD or DVD, and then manually delete the original recovery points.

  • Page 141: Running A One-Time Virtual Conversion

    Managing backup destinations Running a one-time virtual conversion Use password This option sets a password on the recovery point. Passwords can include standard characters, not extended characters, or symbols. (Use characters with an ASCII value of 128 or lower.) A user must type this password before they can restore a backup or view the contents of the recovery point.
  • Page 142 Managing backup destinations Running a one-time virtual conversion To run a one-time recovery point conversion to virtual disk On the Tasks page, click One Time Virtual Conversion. Click the virtual disk type (and version, if applicable) that you want to create, and then click Next.
  • Page 143 Managing backup destinations Running a one-time virtual conversion System Uses the current system index file that is located in the recovery point storage location. The system index file displays a list of all of the drives on your computer and any associated recovery points from which you can select.
  • Page 144 Managing backup destinations Running a one-time virtual conversion If you selected VMware Folder for virtual disks Virtual Disk or Microsoft Type the path to the folder where you want to place Virtual Disk as the the virtual disk files. conversion format. Browse Click Browse to locate the folder in which you want to place the virtual disk files.
  • Page 145 Managing backup destinations Running a one-time virtual conversion If you selected VMware ESX ESX server name or IP address Server as the conversion Type the name of the server or the server's IP format. address. ESX Server Credentials In the ESX Server Credentials group box, type a valid administrator user name that has sufficient rights.
  • Page 146 Managing backup destinations Running a one-time virtual conversion Run Windows Mini-Setup Select this option (default) to run Windows Mini-Setup when you restart the computer after recovery. During recovery a text-based answer file is generated that scripts the answers for a series of dialog boxes. When the Mini-Setup wizard starts, it looks for this answer to automate the wizard.

  • Page 147: Defining A Virtual Conversion Job

    Managing backup destinations Defining a virtual conversion job Split virtual disk into 2 GB (.vmdk) files Select this option if you want to split the virtual disk into multiple 2 GB .vmdk files. For example, use this option if your virtual disk is stored on a FAT32 drive (any file system that does not support files larger than 2 GB).
  • Page 148 Managing backup destinations Defining a virtual conversion job You can also create a one-time virtual conversion. “Running a one-time virtual conversion” on page 141. “Viewing the properties of a virtual conversion job” on page 153. “Viewing the progress of a virtual conversion job” on page 153.
  • Page 149 Managing backup destinations Defining a virtual conversion job If you selected VMware Virtual Disk or Folder for virtual disks Microsoft Virtual Disk as the conversion Type the path to the folder where you format. want to place the virtual disk files. Browse Click Browse to locate the folder in which you want to place the virtual...
  • Page 150 Managing backup destinations Defining a virtual conversion job If you selected VMware ESX Server as the ESX server name or IP address conversion format. Type the name of the server or the server's IP address. ESX Server Credentials In the ESX Server Credentials group box, type a valid administrator user name that has sufficient rights.
  • Page 151 Managing backup destinations Defining a virtual conversion job Run Windows Mini-Setup Select this option (default) to run Windows Mini-Setup when you restart the computer after recovery. During recovery a text-based answer file is generated that scripts the answers for a series of dialog boxes. When the Mini-Setup wizard starts, it looks for this answer to automate the wizard.
  • Page 152 Managing backup destinations Defining a virtual conversion job Split virtual disk into multiple 2 GB Select this option if you want to split the (.vmdk) files virtual disk into multiple 2 GB .vmdk files. For example, use this option if your virtual disk is stored on a FAT32 drive (any file system that does not support files larger than 2 GB).

  • Page 153: Running An Existing Virtual Conversion Job Immediately

    Managing backup destinations Defining a virtual conversion job Running an existing virtual conversion job immediately After you create a conversion job, you can use Run Now to create an on-demand recovery point conversion to virtual disk format. A manual conversion starts immediately.

  • Page 154: Deleting A Virtual Conversion Job

    Managing backup destinations About managing file and folder backup data To edit a virtual conversion job On the Tasks page, click Run or Manage Virtual Conversions. Select the name of a conversion job that you want to edit. Do one of the following: To change the schedule On the toolbar, click Change Schedule.

  • Page 155: Viewing How Much File And Folder Backup Data Is Stored

    Managing backup destinations About managing file and folder backup data Viewing how much file and folder backup data is stored Start by viewing the total amount of file and folder backup data you currently store. To view how much file and folder backup data is stored On the Tools page, click Manage Backup Destination.

  • Page 156: Finding Versions Of A File Or Folder

    Managing backup destinations Automating management of backup data If you don't know the name of the file, click Search to return a list of all of the files that have been backed up, and then browse for the file. Click View All Versions to display all versions of each file that exist in the file and folder backup data.

  • Page 157: Moving Your Backup Destination

    Managing backup destinations Moving your backup destination Select Warn me when backup storage exceeds threshold if you only want to be notified when the storage size is exceeded, but you do not want any action to be taken. Select Automatically optimize storage if you want Norton Ghost to manage the backup data automatically, without prompting you.
  • Page 158 Managing backup destinations Moving your backup destination Select the defined backups that should use the new backup destination. Deselect the defined backups that you do not want to move. Select Save as default backup destination if you want to use this destination as the default backup destination for any new backups that you define in the future.

  • Page 159: Recovering Files, Folders, Or Entire Drives

    Chapter Recovering files, folders, or entire drives This chapter includes the following topics: About recovering lost data Recovering files and folders by using file and folder backup data Recovering files and folders using a recovery point Recovering a secondary drive Restoring using LightsOut Restore About recovering lost data Norton Ghost can restore lost files, folders, or entire drives by using recovery...
  • Page 160 Recovering files, folders, or entire drives Recovering files and folders by using file and folder backup data Norton Ghost includes a search tool to help you locate the files that you want to recover. To recover files and folders by using file and folder backup data On the Home or Tasks page, click Recover My Files.

  • Page 161: Recovering Files And Folders Using A Recovery Point

    Recovering files, folders, or entire drives Recovering files and folders using a recovery point Click Recovered Files folder on the desktop to restore your files to a Recovered Files folder on your Windows desktop. Norton Ghost creates this folder during the restore. Click Alternate folder and type the path to the location in which you want to restore your files.
  • Page 162 Recovering files, folders, or entire drives Recovering files and folders using a recovery point Filename Lets you browse to another location, for example, an external (USB) drive or removable media to select a recovery point (.v2i) file. Select this option, and then do the following: Click Browse, locate and select a recovery point (.v2i file), and then click Open.

  • Page 163: About Opening Files And Folders Stored In A Recovery Point

    Recovering files, folders, or entire drives Recovering files and folders using a recovery point Click Recover Files. In the Recover My Files dialog box, do one of the following: Click Original folders to have your files restored in the original folder where they existed when they were backed up.

  • Page 164: Recovering A Secondary Drive

    Recovering files, folders, or entire drives Recovering a secondary drive Recovering a secondary drive If you lose data on a secondary drive, you can use an existing recovery point for that drive to restore the data. A secondary drive is a drive other than the drive on which your operating system is installed.

  • Page 165: Recovery Options

    If the Retry option fails, click Ignore to tell Windows to attempt to force a lock on the drive. If Ignore fails, you might be prompted to insert the Symantec Recovery Disk CD and manually start the recovery environment so that you can complete the recovery.

  • Page 166: Restoring Using Lightsout Restore

    Recovering files, folders, or entire drives Restoring using LightsOut Restore Option Description Check for file system errors Checks the restored drive for errors after the recovery point is restored. Resize restored drive Automatically expands the drive to occupy the target drive's remaining unallocated space.

  • Page 167: Summary Of The Lightsout Restore Process

    When LightsOut Restore is set up, it installs a Symantec recovery environment directly to the file system on the system partition, and places a Symantec recovery environment boot option within the Windows boot menu. Whenever this boot menu option is selected, the system will boot directly to the Symantec recovery environment using the files installed on the system partition.

  • Page 168: Starting The Lightsout Restore Wizard

    The remote server will then proceed to boot to the Symantec recovery environment (at which point, connection through RILO or DRAC will be lost). As the Symantec recovery environment starts, a pcAnywhere thin host will automatically start (unless this was disabled through the LightsOut Restore wizard).
  • Page 169 Finish. The files are copied from the Symantec Recovery Disk. When the copying has completed, a dialog displays, indicating that LightsOut Restore successfully installed.
  • Page 170 DHCP server (or the DHCP server will be unavailable) when you recover. Automatically start Select this option if you want the Symantec pcAnywhere thin host Symantec pcAnywhere to start automatically when you start the Symantec recovery environment.
  • Page 171 Restoring using LightsOut Restore Reconfiguring Using the LightsOut Restore Option Wizard From Windows, click Start > All Programs > Symantec > Norton Ghost 15.0 > LightsOut Restore Setup. Make your desired changes in the wizard screens, and then click Finish.
  • Page 172 Recovering files, folders, or entire drives Restoring using LightsOut Restore...

  • Page 173: Recovering A Computer

    About recovering a computer If Windows fails to start or does not run normally, you can recover your computer using the Symantec Recovery Disk CD and an available recovery point or a virtual disk that you created from a recovery point.

  • Page 174: Starting A Computer By Using Symantec Recovery Disk

    Starting a computer by using Symantec Recovery Disk The Symantec Recovery Disk CD lets you start a computer that can no longer run the Windows operating system. Symantec Recovery Disk is included with Norton Ghost.

  • Page 175: Configuring A Computer To Boot From A Cd

    If you decline, you cannot start Symantec Recovery Disk, and your computer will restart. Configuring a computer to boot from a CD To run Symantec Recovery Disk, you must be able to start your computer using a CD. To configure a computer to boot from a CD Turn on your computer.

  • Page 176: How To Prepare To Recover A Computer

    Follow the on-screen instructions to make the CD or DVD device be the first bootable device in the list. Put your Symantec Recovery Disk CD into the CD drive, and then restart your computer. Note: Depending on which version of the product you have purchased, Symantec Recovery Disk is either included on your product CD, or as a separate CD.
  • Page 177 Recovery Disk is either included on your product CD, or as a separate CD. You should place the CD containing Symantec Recovery Disk in a safe place. Should you lose the CD, you can create a new one if you have a CD burner. See If driver validation fails in the Norton Ghost User's Guide.

  • Page 178: Checking A Hard Disk For Errors

    If more recent virus definitions are not found, you can still scan for viruses on your damaged computer by using the virus definitions that are on the Symantec Recovery Disk CD. However, the computer might not be protected from new viruses or threats.
  • Page 179 On the Home panel, click Recover My Computer. If your recovery points are stored on a CD or DVD and you only have one CD/DVD drive, you can eject the Symantec Recovery Disk CD now. Insert the CD or DVD that contains your recovery points.
  • Page 180 This option can significantly increase the time required for the recovery to complete. “Recovering files and folders using Symantec Recovery Disk ” on page 187. Click Next to review the recovery options that you selected.

  • Page 181: Edit Target Drive And Options

    Click Yes to begin the recovery process. Edit target drive and options The following table describes the options that are available on the Edit Target Drive and Options page after booting to the Symantec Recovery Disk CD. Options Description Delete Drive...
  • Page 182 Recovering a computer Recovering a computer Options Description Set drive active (for booting OS) Makes the restored drive the active partition (for example, the drive from which the computer starts). You should select this option if you are restoring the drive on which your operating system is installed.

  • Page 183: Recovering A Computer From A Virtual Disk File

    Recovering a computer Recovering a computer from a virtual disk file Options Description Restore master boot record Restores the master boot record. The master boot record is contained in the first sector of a physical hard disk. The master boot record consists of a master boot program and a partition table that describes the disk partitions.
  • Page 184 Recovering a computer Recovering a computer from a virtual disk file To recover a computer from a virtual disk file Start the computer by using the Symantec Recovery Disk CD. “Starting a computer by using Symantec Recovery Disk” on page 174.

  • Page 185: Virtual Disk Recovery Options

    Recovering a computer Recovering a computer from a virtual disk file Virtual disk recovery options The following table describes the recovery options that are available when you recover a virtual disk. Option Description Verify recovery point before restore Verifies whether a recovery point is valid or corrupt before it is restored.
  • Page 186 Recovering a computer Recovering a computer from a virtual disk file Option Description Restore original disk signature Restores the original, physical disk signature of the hard drive. Disk signatures are part of all Windows operating systems that Norton Ghost supports. Disk signatures are required to use the hard drive.

  • Page 187: Recovering Files And Folders Using Symantec Recovery Disk

    Recovering files and folders using Symantec Recovery Disk You can use the Symantec Recovery Disk CD to start your computer and to restore files and folders from within a recovery point. To recover files and folders using Symantec Recovery Disk Start the computer by using the Symantec Recovery Disk CD.

  • Page 188: Exploring Files And Folders On Your Computer Using Symantec Recovery Disk

    Explorer. You can browse the file structure of any drive that is attached to your computer from the recovery environment. To explore files and folders on your computer using Symantec Recovery Disk In the Analyze pane, click Explore My Computer.

  • Page 189: Starting Networking Services

    Note: You cannot deploy a thin host to Symantec Recovery Disk. The thin host can only be started from the Symantec Recovery Disk CD to host a remote control session in Symantec Recovery Disk. The thin host in Symantec Recovery Disk does not support file transfers and cannot be used to add drivers for network or storage devices.
  • Page 190 Symantec pcAnywhere lets you remotely connect to a computer that is running in the recovery environment. The computer must be running the pcAnywhere thin host that is included in the Symantec Recovery Disk CD, and it must be waiting for a connection. When connected, the client computer can remotely manage a recovery or perform other tasks that are supported in Symantec Recovery Disk.

  • Page 191: Mapping A Network Drive From Within Symantec Recovery Disk

    Or, you can use the mapped network drive as a destination for recovery points that you create from within the recovery environment. To map a network drive from within Symantec Recovery Disk Do one of the following: On the left side of the recovery environment window, click Home, and then in the right pane click Map a Network Drive.

  • Page 192: Configuring Network Connection Settings

    Recovering a computer About using the networking tools in Symantec Recovery Disk On the left side of the recovery environment window, click Network, and then in the right pane click Map a Network Drive. Map a network drive by using the UNC path of the computer on which the recovery point is located.

  • Page 193: About Viewing Properties Of Recovery Points And Drives

    Recovering a computer About viewing properties of recovery points and drives Type the address of the computer that you want to ping on the network segment. Click OK. If you specified a computer name or a computer name and domain as the address method, make note of the IP address that is returned from the computer that you pinged.

  • Page 194: Viewing The Properties Of A Drive Within A Recovery Point

    Recovering a computer About viewing properties of recovery points and drives Description A user-assigned comment associated with the recovery point Size The total size (in megabytes) of the recovery point Created The date and time that the recovery point file was created Compression The compression level that is used in the recovery point Split across multiple files...

  • Page 195: About The Support Utilities

    Support might ask you to use to troubleshoot any hardware issues that you encounter. You might be required to supply the information that is generated by these utilities if you call Symantec Technical Support for help resolving problems. Note: You should only use these tools as directed by Symantec Technical Support.
  • Page 196 Recovering a computer About the Support Utilities...

  • Page 197: Copying A Drive

    Chapter Copying a drive This chapter includes the following topics: About copying a drive Preparing to copy drives Copying one hard drive to another hard drive About copying a drive You can use the Copy Drive feature to copy your operating system, applications, and data from one hard drive to another hard drive.

  • Page 198: Copying One Hard Drive To Another Hard Drive

    Copying a drive Copying one hard drive to another hard drive Prepare the computer. Get the manufacturer's directions for installing the drive. Shut down the computer, and then disconnect the power cord. Discharge electricity by touching a grounded metal object. Remove the computer cover.

  • Page 199: About Drive-To-Drive Copying Options

    It then boots from that location. If the drive is not bootable or you are not certain if it is, have a boot disk ready. You can use the Symantec Recovery Disk CD. The Set drive active option is valid for basic disks only (not dynamic disks).
  • Page 200 Copying a drive Copying one hard drive to another hard drive Drive-to-drive copying options (continued) Table 15-1 Option Description Ignore bad sectors during This option copies the drive even if there are errors on the copy disk. Copy MBR This option copies the master boot record from the source drive to the destination drive.

  • Page 201: Using A Search Engine To Search Recovery Points

    Appendix Using a search engine to search recovery points This appendix includes the following topics: About using a search engine to search recovery points Enabling search engine support Recovering files using Google Desktop's Search Desktop feature About using a search engine to search recovery points Norton Ghost supports the use of Google Desktop for searching file names that are contained in recovery points.
  • Page 202 Using a search engine to search recovery points Enabling search engine support Enable Google Desktop support A Google plug-in for Norton Ghost is required before you can use Google Search to locate and recover files. The plug-in is installed for you automatically when you enable this feature.

  • Page 203: Recovering Files Using Google Desktop's Search Desktop Feature

    Using a search engine to search recovery points Recovering files using Google Desktop's Search Desktop feature Click OK. This option is not available if you do not have Google Desktop installed. Install Google Desktop, and then repeat this procedure. Click OK to install the Google Plugin. To enable search engine support for a backup job Start Norton Ghost.
  • Page 204 Using a search engine to search recovery points Recovering files using Google Desktop's Search Desktop feature Right-click the Google Desktop icon in the system tray and click Indexing > Re-Index. Re-indexing can take a significant amount of time. Be sure to wait until it completes before attempting to search again.

  • Page 205: About Backing Up Microsoft Virtual Environments

    Not detaching a VHD before you back up a host volume can result in an inconsistent copy of the VHD in the backup. After you restore a host volume, you can re-attach the VHD file. http://entsupport.symantec.com/umi/V-306-2 You can find more information on backing up VHDs on the Microsoft Web site.

  • Page 206: About Backing Up And Restoring Microsoft Hyper-V Virtual Machines

    To restore a virtual machine, you must restore the recovery point of the host computer. The host computer recovery point must include the volume that holds the virtual machine you want to restore. You cannot restore a specific virtual machine. http://entsupport.symantec.com/umi/V-306-2...

  • Page 207: Index

    71 agents managing storage of 135 setting security for 98 monitoring 115 archive one time from Symantec Recovery Disk, copying recovery points 139 about 76 attached VHD 62 one time from Windows 75 other computers from your computer 101...
  • Page 208 102 recovering multiple using system index file 178 computers unmounting recovery point 133 adding to the Computer List 102 viewing properties from within Symantec configuring agent security 111 Recovery Disk 194 conversion job viewing within recovery point 133...
  • Page 209 163 setting notification for recover using Symantec Recovery Disk 187 warnings:setting up email to send 46 recovering lost or damaged 159 evaluation version restoring using a recovery point 161...
  • Page 210 127 log files checking 107 one time 141 scheduling 147 mapping drive from Symantec Recovery Disk 191 virtual conversion job, deleting 154 master boot, restoring 183, 186 virtual conversion job, editing 153 Microsoft Virtual Disk 141 virtual conversion job, run now 153 Microsoft Virtual Disk (.vhd) 147...
  • Page 211 132 locating 56 Secondary drive Recovery point options 64 recovering 164 recovery point options, Symantec Recovery Disk 181 security recovery points agent 98, 111 assign a drive letter to 129 allow or deny permissions 111 checking for viruses 129...
  • Page 212 94 adjust during backup, network 39 Support Utilities 195 time, elapsed time in Events tab 107 Symantec Backup Exec Web Retrieve tips for running backups 54 configuring with backups 132 trial version use to search for recovery points 201...
  • Page 213 Index Windows 7 support for 14, 17 Windows Explorer mount recovery points from 131 viewing file and folder version information in 156...

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